ba ceo sean doyle email address

I had to stop reading because there is so much. Id like them to go even further and automate even further if possible! Disagree that everything should be automated. Tctico Group S.A.S. What I am doing is making a personal commitment to you that we will build a better British Airways. All the food would have been returned causing potential wastage. *IF* Sean makes real improvements upto a competitive level and they are reliably delivered for several months I will experiment with them but for now BA remains #BeyondAbysmal and #BestAvoided because they not only deliver sub par product & service but charge a ridiculous premium for it. Trying a different option they are too busy to take the call not even an option to hold. While there is no official confirmation, it is likely that we will see the airline roll out the new club at an accelerated level on its long haul fleet first, with the new cabin already deployed on the carriers A350-1000 and Boeing 787-10 aircraft. # Cost of flights. Here are my thoughts on what he addressed: Yes, these are pretty shocking. well as phone numbers accurately with Brand Manager at Olympic Industries Limited, IT infrastructure and SRE coordinator / Project Manager at Bio Ritmo / Smart Fit Group | Scrum | Kanban | KPI | Lean | Process BPMN 2.0 | People | Leadership | Agile | OKR | Management 3.0 | DevOps | British Airways | SEAN DOYLE CALLS FOR THE URGENT INTRODUCTION OF PRE British Airways boss Sean Doyle pledged on Friday to rebuild relations with customers and staff and restore the airline's reputation for premium service as the industry recovers from the. These tickets are several thousands of pounds each, and it would be nice if this were reflected in the service as well as the reclining seat. Connectingwith key decision-makers? I hope Sean reads these comments personally as it seems that BA has already lost the market. BritishAirways Customer Relations 11 West 42nd Street 24 th Floor New York, NY 10036, Primary ContactCalum Laming Chief Customer OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Secondary ContactIan Blackman VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Rene de Groot Chief Operating OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Chief ExecutiveSean DoyleChief Executive OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB011 44 20 8738 5050 [emailprotected]. Our teams across the airline have been through a lot, and I am looking at what we need to do to recognise and reward the people we know make a difference to your journey, and ensure they have everything they need to feel empowered to do the right thing by you every single day. As I used Avios its not a new booking and having waited 60 mins they couldnt transfer me to right area. BA staff are currently providing Ryanair quality service for their premium prices. See the full leadership team at Craft. They HAD improved the catering. Patient while we bring multiple aircraft back from airfields around the world. The only thing premium about BA at the moment is its prices. British Airways on Twitter: "Our Chairman & CEO, Sean Doyle, has Im going to Brisbane via Sydney this year and BA have put their F to nearly 7k min from 5.4k. BA staff just couldnt be bothered and couldnt have been less helpful if they tried. Theyll take a while but they do get back to you eventually. It is important to note that not all of the issues in regards to how the customers have been treated are the airlines fault. If all you have is young inexperienced overworked underpaid unmotivated staff that no longer see the job as a career. Finally, despite being tagged priority, our bags were some of the last on the carousel at Newcastle. As they say, the proof is literally in the pudding! Its just not working but the company wont listen . Getting them to that level is another matter. Gerente de Lnea These include perks such as upgrades, free breakfast, hotel credit and late checkout. So it was my choice to fly BA, support the airline and enjoy the benefits of being a Gold Card holder. We are flying ATL LHR today in Club (avios upgrade) and it has taken 4 calls and we still think they might have charged us twice for tax. I would not like to see a price rise in tickets to get free seat selection in Club. Its a nice to have for me as I think there are more pressing issues. Mainly becasue it culd be great and it could be bad or it will more likley ust be indifferent and nothing to truly enjoy and be thrilled by. What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! The crew rarely came round to see if there was anything we needed. Sean Doyle profile: New British Airways CEO seen as a safe pair of There are other options and whilst we remain Gold with BA, I have lost patience with their promises of a return to normality. I have just traveled long haul in BA First Class (new BA B777-300ER cabin config) and frankly Sean has a challenge on his hands, but one on which I wish him well. John became Chief Information Officer (CIO) in September 2019. Use this form to log in to your account or to create an account for the British Airways executive club. I work in the media so I speak as a find but I do think that, for all their recent difficulties, you can still trust BA more if youre in an unexpectedly difficult situation like mine. Adam joined Avios in October 2018 as Chief Commercial Officer. Please speak up loud and clear. our privacy policy and advertising disclosure here. They gave me effective medication and kept checking on me afterwards. Maybe that price is a bad example, but you get my drift. Cant anything about this for long haul but did a business class recently to Madeira and was pleasantly surprised TBH! Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. ), and a no-choice dessert that was a bit like something you would serve at a kids party. The gold line service when you get through ( some delays but not too bad compared to the public sector!) Breakfast which I didnt hve was chicken omlette or some kind of quiche. I am feeling very let down and disillusioned by this experience today. For me the one aspect missing from this list is the urgent need to retrain their staff. Sean Doyle was appointed Chief Executive of British Airways in October 2020. Plus, it's the end of the semester and we're throwing a party! While the majority of the food has tasted OK, it reeks of cheapness. Almost everyone on the ground with a manager or leader label in their job title has a position to defend and they wont budge on even the plainest facts cabin crew can feed back. The website has more glitches than a really bad sci fi movie. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We booked a BA holiday and the GLA-LGW connecting leg was cancelled 2 weeks before we were due to travel. I know a stack of former crew who hate, loathe and detest their former employer of twenty years plus because of the way they were treated during the redundancy programme over the past two years. It will be interesting to see what he calls choices being improved are. Cant say Im looking forward to the return leg. In the addition to the Club Suite rollout onto the whole fleet, Sean Doyle mentioned in the email that British Airways would focus on ensuring it can reach an economical and sustainable future. J us frankly atrocious. Julio Rodriguez was appointed IAG Interim Director of Strategy in October 2022. Wow! he missed out 'without spending any money'. I havent heard of anyone who received them without either a very long wait or having to chase more than once. Contact over 250M professionals instantly by email or phone. Put it simply dont charge for premium if you cant delivery premium. I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two. Is the email from BA CEO Sean Doyle all just lip service? Its a right faff having to call BA Holidays in London during UK hours if you happen to be outside of the UK and need to do something that only their call centre can deal with. We also know they removed the ability to cancel an Avios booking online, before the pandemic, a real bug bearer for most of us. British Airways CEO, Sean Doyle, in Keynote Speech - YouTube A few years I would have blindly booked BA, even if more expensive. Taxfiler Limited, Chief Executive Officer Totally agree with maximising the online channel and Im VERY disappointed and suspicious that I cant see all my numerous eVouchers and their values on my account, This can all be fixed but I fear they simply dont get how sub-premium the Club World product is it why didnt Sean take the opportunity to ask for comments? I sincerely hope his trip back will be better! As of 2023, Sean Doyle's net worth can be between 10-15 million USD. Whereas BA is switching to a new phone system. How to get through to an operator: press 3 for a representative. They are now too far behind the world leaders to catch up. I wish them well, but if I have to spend high to fly them, Id rather choose a competitor where the value for money is better. Agree completely Michele; he has a huge challenge with repositioning BA to being a credible premium brand. Alnylam Pharmaceuticals, Director, Upstream Business Development at NextEra Energy Resources Chart, Frequently Asked Questions about Sean Doyle. Sean Doyle, Aer Lingus chairman and chief executive, will become the new chief executive of British Airways and take over as chairman after a transition period. British Airways CEO Email & Net Worth | Sean Doyle Salary & Wife Why are travel refunds taking so long now? Spot on when you say While the majority of the food has tasted OK, it reeks of cheapness. There is no element of luxury or premium to most of the meals. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Using vouchers is far from simple and I have had to challenge for two of them because they short changed me. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I doubt BA could offer this as first class, let alone business class. Sean Doyle is Head of Strategy and Business Plan, Sean Doyle's personal email While BA has a chat system its not working half the time and limited on what they can do. Seriously, I reckon we have saved around 5K just by spending a few days before hand going to Dublin first. Pretty impressi, Room with a view at @jumeirahsaadiyat. Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. I was just a humble Economy passenger, but our party of 4 used the lounge which is the current BA offer at Gatwick North beforehand and it exceeded our expectations excellent range of food and drink, and the Library was a lovely peaceful area. Fly from LGW to SJO direct ? British Airways CEO Sean Doyle Sets Out Vision For The Airline We are mid-way through replacing our phone systems to create a better customer experience and are also already recruiting more people to ensure your calls are answered, social media messages are responded to and problems are solved in the moment, wherever possible. The 3 primary leaders of cabin crew department each need to go if this Make BA A Better Place (for customers and crew) stands a hope. I just laughed. F to Mexico City at start of 2020 was 1900 but they did run out of champagne after just a glass each on the return flight because they had under-supplied or the very average crew had given it to themselves and their friends! The decision to allocate positions in rotating groups and not experience has been commercial suicide. He reportedly earns 3-8 million USD in annual compensation. To say the experience of flying business in Emirates is a level above BA would be an understatement. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. In fact no choice of main as we were seat 15 theyd run out of one option already. Its very hard for many people to get hold of BA even with Gold status and BA Holidays are often even worse. Throughout the pandemic I have changed my Finnair flights solely by the Finnair chat function which has been very useful. Richard Quest talks with British Airways CEO Sean Doyle Something else that needs sorting is bus gates at outstations when airbridges are available. The return leg back to GLA left 2 hrs before the inbound flight into LGW arrived. Its the only place they seem to respond. It is absolutely clear that they are 9n the skids and so Qatar and others will pick up a lot of business. It got worse at the gate, when having invited group 1 and Club to board. In his first public appearance since being named British Airways' new CEO last week, this morning (October 19, 2020) Sean Doyle gave the keynote address at Airlines 2050: Beyond the Crisis, telling the industry that British Airways continues to play a crucial part in connecting Britain with the world and the world with Britain and is doing everything in its power to emerge from this crisis. Yes the double tier points offer has been a bit of a disaster. Sean Doyle's phone (**) *** *** 722 What industry does Sean Doyle work in? We have numerous flights booked, lots of them in Club World. Sean Doyle-CEO British Airways-British Airways-email marketing-AroundDeal Business Lounge table ordering I hope will end post covid soon. The biggest issue for me is the service from the staff. We know that when these complaints get to the right level at British Airways, they are resolved quickly. Most importantly, an airline that you are proud to fly with an airline that you are proud is your British flag-carrier. 24, New York, NY 10036- 8002, New booking or changes to existing booking: 877-428-2228 Monday Friday, 7am 3pm Saturday and Sunday, 7am 3pm: Eastern Standard Time (EST), Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. We want people to come off a British Airways flight and talk about it as if its something different. Sadly at the moment, it is often talked about because its different but not in a good way! John Mulligan. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. The email also listed out that the airline had taken the feedback from customers and confirmed that they would be rolling out their club suite on as many aircraft as they can, as quickly as possible. Having joined in 1992 on the BA Graduate scheme. About Sean Doyle Covid excuses no linger wash and some of us like to walk around, choose our own food and serve our own LPGSoh sorry that has been replaced too. For a while the standard excuse especially on 747 and 777 was to blame Boeing. Consumer Alert: Good luck getting those fees back! Aviation StraightTalk Live with British Airways CEO, Sean Doyle For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. We know youve enjoyed the table ordering service we began to offer in our lounges during the pandemic, and so were continuing with this initiative. And so do my family. Full service food and beverage even through Covid. How to win your consumer dispute using the Elliott Method. British Airways CEO Email Address | Sean Doyle Contact You can write to sean.doyle@ba.com or seanl.doyle@ba.com to contact the British Airways's top boss. Had lots of excuses, poor justifications and promises of improvements. Did you appreciate Seans email? Mixed fleet crew were above average for mixed fleet apart from one surly old woman who clearly wanted to be anywhere but at work!! I was a travel industry executive all of my career and worked with BA over many of those years. Green Lemon Company, founder of Vialog, fixing fake and broken review systems with video dialogue Register HERE General Chat This forum is for general topics and chat type threads. What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. Cairo in BA business is a five hour flight in an economy seat with no inflight entertainment and a small meal. at More legroom, excellent all round service as always. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. This has happened for years and when I finally got so frustrated that I contacted BA about it, I hit the usual operational demands excuse. Ive used the opportunity to do the bare-minimum to keep Gold and decided to build status across other Airlines / alliances instead. He did some good stuff at Aer Lingus and I had high hopes for him, but sadly little seems to have changed. In spite of all of this, yes it still has to do much better. Virgin still use trolleys and in no way does it detract from the service. Find out about our privacy policy and advertising disclosure here. Again its down to poor IT. Our CW flight to MBJ didnt have any premium gin from the outset (Tanqueray was on the menu card). But the crew were excellent. Sean Doyle Appointed Chief Executive Of British Airways Sean Doyle was appointed as Chief Executive Officer of British Airways with effect from 12 October 2020. Sign up for a free account. I am not expecting anything much. It should have been able to do it automatically. SEAN DOYLE, BRITISH AIRWAYS' CHAIRMAN AND CEO . Evergy, Software Engineering Manager at Verizon Connect I genuinely dont know what is premium about that- I know this sounds a bit first world problems, but when you are buying into something that is claimed to be premium you sort of expect that, dont you? Sean Doyle's business email address is s****e@britishairways.com What is Sean Doyle's Phone Number? Sean Liam Doyle, British Airways PLC: Profile and Biography Biography The son of a Garda sergeant originally from Wexford, Doyle was born and grew up in Youghal, Ireland. Sean first joined British Airways in 1998, where he began his career as a financial analyst. The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. We have rightly waited patiently over the past few months to ensure that the heroic efforts of the nation in protecting the NHS and public health have not been in vain. Mr Doyle clearly doesnt have a grasp of just how infuriating listening to prerecorded messages for 10 hours in an attempt to make a booking using a future travel voucher can be. I still havent received the double tier points (now 61 days and counting). Marco became Chairman and Chief Executive Officer of Vueling in September 2020, after being Chief Commercial Officer of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the transformation process to restore profitability and future sustainability of the Spanish airline. Copyright 2021 - 2022 AviationSource LTD. All Rights Reserved. Half the travel time. At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. Thats not good. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. free lookups / month. Take a look at Emirates new premium economy ! BA are far away from this level of both offering and service and having just experienced qr yet again on my most recent trip, Im not really looking forward to my forthcoming trip to Dubai via London in WTP/back Club. Making remote or global hires? Sean told the Financial Times Putting the premium proposition into the heart of what we do is going to be key, he told the Financial Times at BAs headquarters near Heathrow. Verizon Connect, CEO - The Buzz People | Founder - The Bhukkad Cafe | Entrepreneur Marketing Events Retail Branding SMM Not even a general tv screen showing a map! National carrier! Im not paying a premium for a seat I may not get! Search over 700 The meal was sub standard pub grub. It is about time that if you order a special meal that some choice should be given especially in premium cabins. Its all really been said above. Just fly with Qatar Airways in economy and even better in business to see how it should be done. Their club world long haul has for years been poor value and club Europe a disgrace with the same legroom and seat as economy. An airline you can trust and rely on and that offers great customer service, with someone always available to help. Also cabin crew, you are attracting a following. Lynne joined Aer Lingus as chief executive and chairman in April 2021. And our colleagues are excited. Agree with everything you say Michelle (and others). Twice now they have put me as both the passengers, instead of my wife and I. Thread Tools Search this Thread Display Modes Previous Thread | Next Thread Forum Jump What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. Its Now Official: Qatar Airways Orders 100 Boeing Aircraft, The 777X Freighter Begins & More Confidence for the MAX, Ryanair Narrows Q3 Net Loss, Expects FY22 Loss Within Wider Than Normal Range, Major growth for Saudi region with bulk orders for Boeing 787-9 Dreamliners, UKs newest cargo airline One Air launches with B747 freighter, Virgin Atlantic To Relaunch Shanghai Flights Next Week, Vanessa Hudson to replace Alan Joyce as Qantas CEO. British Airways often responds to customer feedback or third parties. at 2.5K for 2. Per - Bolivia What an experience. Obviously BA have got a lot worse.but bear in mind they have been declining for years especially in their service. Should airlines pay for what they've done to us? Perhaps if your followers value the comments as they do the articles we might be able to get the message over that what THEY want is mostly doable but is not what IFCE (cabin crew) management and the product and delivery people THINK they need and want. As often the case with these things action speak louder than words we will see if these words translate into real world changes in a meaningful way. What are your thoughts on travelling with BA at the moment? Prior to his appointment at Aer Lingus, Sean served as Director of Network and Alliances at British Airways, and a member of the Management Committee since 2016. Sean says they are recruiting more staff but for me, this misses the issue. Hi Michele. Thankfully we gave them a paper claim to get our case back, even though they said we didnt need to. at Crew exhausting serving 60 in club. 4. Id like to say before I give my take on the announcements that I am the highest status you can earn on BA as a Gold Guest List. Thanks Millie for the perspective. Crew are not keen to return to a full service as its extra work. Mums needing stuff for their babies. Location London Area, United Kingdom, United Kingdom Company British Airways Sean Doyle 's Current Company Information Company British Airways Industry Airlines and Aviation Headquarters United Kingdom Website www.ba.com Founded Year 1919 Headcount Over 10,000 ( View All ) Specialties air travel holidays fly drives People Similar to Sean Doyle our ContactOut Chrome extension. The double points would have taken me to gold and felt like a nice reward. British Airways employs 26,623 employees. The food is definitely an issue and Im pleased to see Sean mention this. I said i was sensitivento the light and was told to wear the eye mask! Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. However, now that the UK government has announced the removal of all restrictions on travel it is time for British Airways to once again look to the future and rebuild the airlines image. Penny pinching at Club level is not good. British Airways - Elliott Report Did we mention it's free? Sean Doyle's personal email address is se****e@gmail.com What is Sean Doyle's business email address? So hot chicken curry and carbs followed by cold curry and carbs. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Remember the days when you got a starter and a side salad? BritishAirways Customer Relations 2 Park Ave Suite 1100 New York NY 10016, Baggage claims 11 W 42nd St Fl. Quite often they were nearly double the price of Qatar out of LHR not ex EU. Wine list was non committal as to specific wines probably whatever Sainsburys are doing at 25% off for 6 bottles or more. He is a graduate of University College Cork and is an associate of the Chartered Institute of Management Accountants. We recently took a 4 hour delayed flight in Club to Nairobi. Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). Ive already mentioned in my previous postings most of the pertinent points you have made, so would just like to fully endorse all your comments, and to add that BA has little time left to improve their overall product, and continue to hide behind Covid. Waste of time. Rolling out our Club Suite on as many aircraft as we can, as quickly as we can. See destinations by lowest price per month from London. at Staff increasingly invisible when on board and I do miss my finger of fudge or crunchie on trip back from the loo in the middle of the flight. He has undertaken various financial, strategy, and alliance roles. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. I agree about service times and I dont get BAs obsession with hand running things. When Club Suites came out 3 years ago in 2019, I was amazed that BA thought it acceptable to dribble along with the 20 year old ying/yang design for six years rather than introduce the Suites over 2 years. The menus seem to consist of what I would think of pub grub. We flew WTP to Texas last week, main meal was chicken tikka masala with no cheese course.
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