Downgrade speed to reduce costs Managing Your Account . Users can change their settings at any time in My Virgin Media. Virgin Media raised its prices by 13.8% in April 2023 see if your bills are affected and whether you can cancel your contract early. Information and prices are correct as at the date of publication. Snip. You can check out the current VM prices and what's available on the following page, 50 from a Virgin landline, or 0345 454 1111, options 1,1,4 and 4 (thinking of leaving) but it's, Retentions are generally based in the UK and do far more than cancellations. Unlike other providers, Virgin Media allows you to switch or cancel your contractwithout any cost if you're affected. I asked VM customer service if I could cancel TV and landline but I was told that it is impossible. If we cant collect it, well send you our free postal returns packaging. Do you see some combo options further down the page? Which means you'll face a much higher monthly price when your contract ends - but it also means you're free to switch to a better deal before having to pay that higher amount. See what internet speeds are available and compare prices for any postcode in the UK. Haggling's your secret weapon - and we've seen many negotiate 100s a year off their bill. Our network is 99.93% reliable, plus we offer free servicing and repairs, to help keep you connected. - edited Cant get new account verified email and account, Not had confirmation email of change of contract, Forgot password when I want to talk over phone, Referral reward & Bill credit not received. Youll need to check with your new provider if thats possible, just make sure to do this before our services are disconnected. However, I ordered it to be delivered on the wrong day (03.09.22, when I need it to come on 17.09.22). If you are happy with the price quoted then accept it as it may not be available again. Pick your new phone, then sign in at checkout to complete your upgrade. I got a letter the other day about price increases, but it also says I can change or cancel my package before 10th April without any cancellation fees. Hi Team,It's been 5-6 months after accepting my friend's Aklamio referral to join Virgin Media, which then sent me an email on 24 Nov 2021 with status "pending validation up to 9 weeks". The current TV packages are confusing me though. If you're with Virgin Media because of its internet speed, you might not be able to find another provider that offers the same speed in your area. Learn why prices have increased by as much as 15% in 2023, and what you can do about it if you're affected. We use cookies and similar technologies. From 2024 onwards, the provider will be making mid-contract price increases part of its terms & conditions. We recently bought a new telly which comes with Freeview, so I'm looking into downgrading the package to a just-Internet job, as we rarely use our landline as it is and have no need for Virgin's TV provision. This should put you through to Retentions (thinking of leaving) however your call may be picked up first by a front line agent. that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. You have to give them 30 days notice to disconnect as this is normal. When you sign in it makes it easier to chat with us online, see your offers or view your bill. Hi - also having the same problem. Here's how: Log in to your My Virgin Media account, and select 'Manage My Package'. Personally, I'd raise a formal complaint, wait for VM to offer an incomplete or inadequate resolution, reject that and ask for a deadlock letter, and then use the deadlock letter to take the matter to CISAS, the industry complaints adjudicator, asking for compensation for all issues experienced, and cancellation of the contract. Youll then be given more options to narrow down your search, clear information in step-by-step guides and helpful links to make a Virgin Media package change. Whether youre thinking about changing your broadband package, TV, phone service or mobile package, or changing your Virgin Media package by upgrading or downgrading it you can do it all here. The biggest driver of its price rises in 2023 by far is the inflation rate, though. Alternatively if you don't want to call either of these numbers, then you could use the Virgin Media online chat function. You could maybe convince us to come with virgin if you can do all 3 lines for less than 45 a month total. VM's actual prices can vary on a day to day, and agent to agent basis. Broadband prices gone up mid-contract? I never watch tv anymore-how do I downgrade my TV package to the absolute minimum? Even at only 50 a month, because VM now have 18 month contracts, you are negotiating a 900 commitment, don't treat this like haggling over a secondhand lawnmower you're buying from an acquaintance. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. We recently had some work done on our sitting room which meant we could not use the tv for several weeks, and realised we did not miss it that much. Were sorry youre thinking of leaving Virgin Mobile. Thats why were currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. 23:32. Changed your name, or need to transfer your account? There are two main things that cause Virgin's costs to go up: Inflation: As the cost of all resources, supplies, products and services increase, so does the provider's business expenses. In some cases, we may be able to credit this charge back to you. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. The best way to make changes to your broadband, TV and landline services is online through your My Virgin Media account. After this youll be charged 3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. Please remember to keep your personal information private. Last year, we worked hard to give you a better experience with us, improving our network capabilities and fixing faults. As have most other providers. See great offers only for you. Search on Uswitch to find the right broadband package for you. In some cases, we may be able to credit this charge back to you. Our team will let you know the full process, so youll only pay what you need to. Upgrade by Trading up Separate contracts and billing apply to your Virgin Media and O2 mobile services, as applicable. Keep in mind that your contract ending also means you can shop and compare elsewhere for a broadband deal that better suits you, if you so wish. Sorry to hear that you've been unable to downgrade or disconnect your account. This means you could upgrade earlier than you think. 29-09-2022 If your something has changed and your package no longer suits your needs, we might be able to find you a better one. If youre experiencing any faults, check our service status tool to see what the issues are and how we can solve them. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. Virgin Media package Choose the package you'd like to downgrade to. Broadband customers can get access to Priority from O2 so if you havent already, why not download the Priority app now? Or, if youre looking to understand more about your final bill, take a look at our bill explainer. Were committed to supporting customers in this tough climate and are freezing prices for vulnerable customers including those taking our social broadband tariffs. I am also sorry to hear that you've not had a working landline for so long. VM used to filter the view for existing customers so they couldn't see new prices. 2023 is the final year that you will be able to cancel your contract for free as a Virgin Media customer within 30 days of a price increase notification. Heres more on mobile upgrades and offers. I can help you raise a complaint. An Add Netflix window will pop up. Can anyone give me a link to a page where I can compare Virgin packages and possibly downgrade. Learn more about your final bill. Offers subject to eligibility criteria and availability. Just make sure you forward anything important to a new email address. Priority: Priority is an O service. If you're on Universal Credit or receiving government financial support, you can find a much cheaper broadband deal with these providers. You might be able to negotiate a better deal with Virgin Media, but it's not a guaranteed way of avoiding a price increase. B Hi, Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. on05-04-202210:20 Welcome to Virgin Medias change your package help and support page. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. Were sorry you want to leave us. on 22-09-2022 23:32. Every time we click the link to confirm the email account, we get a message stating the link does not work. Please look out for the purple envelope in the top right of your screen. All youll need to do is pack up our kit and drop it off at any Yodel Store within 30 days of the disconnection (otherwise you may be charged). Hi,I wonder if someone can help me? 20:35, You have already identified the reason that you are not going to find a downgrade button, which is because VM don't want you to downgrade! Virgin Media price increase 2023: what can customers do. Virgin Media TV deals have smart features and a dazzling entertainment selection, with customisable TV . You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. Few days later, i got o2 sim for 8 and ended up with 1 gig for 33 + 30gb o2 sim for 8. Roaming subject to fair usage policy. They. With the Consumer Price Index (CPI) at 10.5% double what it was last year and 13 times higher than the rate two years ago Virgin Media has increased its prices roughly in line with this. If we do, well either text or email you (from noreply@contactengine.com) to arrange an appointment for our collection team to come round and pick it up. with our step-by-step guide. Here you'll find the support you need to understand how to change your Virgin Media package, change your services, update your account information and edit your mobile account details. 23-09-2022 Virgin Mobile package You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. We are aware that there is a fault with VirginMedia.com / My.VirginMedia.com and some online help pages such as the service status page. !Any thoughts, or especially web addresses would be really appreciated. Copying and pasting the link does not work eith Hi,Ive just moved house and move my VM broadband with me. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. When i sign in to my virgin media successfully, i am unable to find any option of how to switch to receiving bill paper statements in the post on a permanent basis. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. You can find more information on Volt here. Or for Virgin Mobile changes simply sign in to Your account. Here's a table to show how much more you could be paying with this price rise. You can find more information on Priority here. I recently moved house trying to set up new account for it and its not letting me verify annoying and keeps saying cant register your new account from the email link, 03/05 update to a new contract. How do i start receiving paper bill statements ? Any emails you want to keep from your Virgin Media email address, as this will close 90 days after your disconnection date. Virgin Media Bundles. Big + Drama 144 channels. General: Services, content, and features are variable and depend on your chosen subscriptions. From April 2024, Virgin Media will have a set price increase in its terms and conditions, much like BT, Plusnet, Vodafone, EE and TalkTalk.