We had coordinated picking up our dining set while we had our moving truck going to our new house. If I could give them a zero I would. Value City Furniture Reviews: What Do Customers Think? For $3,500, the Mario 6-Piece Dual-Power Reclining Sectional can be yours. Guys show up and apparently forgot the hardware. Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! I want the filthy display model that everyone has been sitting on, spilling on and kids have been jumping on, in my home. TVs at best by. $200) the delivery is still about $120 and it seems to be non-negotiable (i'm guessing because they contract the delivery out). If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. I also took a trip to the beautiful glass end tables and server that we brought. This Value City Furniture review will check out a couple of the brands highly rated dining room products. This is a 0 star company. That same year, I bought some ottomans from there. He's awesome. I saw it, loved it, and calculated that it would barely fit. After spending over an hour on the phone I was given another "guaranteed" delivery date. Fast forward a few weeks, I call one week before the couch is due to be delivered and they tell me everything is on schedule. Was a birthday gift but don't seems like she's gonna receive it probably til Christmas - Not, just want my money back. Keenan said 2023 likely won't be the last time the NFL Draft is in Kansas City. FROM. Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. Thank you, you have successfully subscribed to our newsletter! 4. They will just piss you off badly!!! He calls back in 10 mins saying that Manager is busy and said that he will work with me to reorder the bed. Eric was apparently giving training sessions to Erica. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. From the the time I set my foot on The Value City Furniture Store on route 40. 3 for town-gown relations and No. UPDATE #2 = The store has worked with me to rectify all of my problems in a professional and customer friendly manner. At 7pm on 11/22, I call to find out my item is NOT at my local store but still at its original location. When I was looking for a new couch for my apartment I knew I didn't want to spend a HUGE amount. They are a furniture store. Well we gave you the box spring!" My husband and I can be indecisive and time consuming customers, but that is part of our decision making process. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. The salesman was very helpful and the delivery crew was very friendly. Enjoy reading our tips and recommendations. I don't think I will be going back. They also had a sale going on that I was interested in. We looked at a few places and decided value city had the best prices. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. Seriously, would someone accept 20% off for something that is not usable? This is totally unacceptable and horrible customer service, but I was on the verge of tears so I took the joke of a refund and walked out with my wooden slat. You can also buy most of the companys items directly through the brands website. Middletown, New Jersey U.S.A. Value city had to come replace the left sectional couch several times. So if we were looking for those, maybe the trip wouldn't have been such a waste. The couch legs had to be put on once I got home as expected. Value City Furniture has been around for almost 75 yearsand has been run within the family for all that time. Value city is a good job Apr 7, 2023 - Front Desk Representative in Woodbridge, VA Recommend CEO Approval Business Outlook Pros Hourly pay was okay for the type of job I did and job was diversed Cons Managers had their favorite employees and treated them better and favored them Be the first to find this review helpful Helpful Share 3.0 Original review: Feb. 17, 2023. Reporter4597244. I had the worst experience with value city, and I refuse to ever shop there again. Well first off, my wife and I are satisfied with our selection. The furniture at Value City is just OK. If you're wondering whether Value City credit card is the right card for you, read on. Please use a valid email. I put in a service call to see if anything could be done to fix it. Not worth the fight to deal with these jerks. The Dream Plus Soft Mattress is perfect for those who want to land on a cloud as they unwind for the night. Value city Gurnee is terrible! Pay that extra $100 and go to Ashley instead. So we looked around. There was no attempt made at decreasing this fee that was again not explained. Was charged an exorbitant re-stocking fee some 15-20% of my total for a custom couch that didn't fit. (Scratches, chips of wood out of the legs) We kept them until new ones were delivered. I can't take another day off of work to go sit and wait for them. Our living space is strangely set up so finding a smaller sectional to fit wasn't easy. My boyfriend and I just moved into a new apartment and were looking to splurge a little bit on a nice coffee table. He still bugged us and didn't let us be. I was done with it - i wanted to talk to the floor manager. Signed the papers and agreed on delivery date. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. And finally we decided on some furniture and he helped us through all the process. The leather is peeling and the wood legs are bubbling. The pros: Items on clearance can be significantly less for those looking for a deal. We randomly decided to go into Value City after exploring multiple stores. At Gurnee Mills we were walking around. He did not accept that. These items may be previous styles overstocked and may have final sale restrictions. He really wanted a ssle, especially after I told him that we were not leaving until we make a purchase. Marcos and Carlos delivered it today and they were prompt and amazing! The memory foam with polyester fabric relieves pressure and has a cooling effect to keep you refreshed throughout the night. is now my go to Value City Store! Similar to their sectionals and sofas, their recliners offer affordable comfort. Day 11: Order was delivered and assembled. Customer service still good. Just sad. Is this your company? It's really a shame because the furniture is nice but no way am I going there again as the overall feel was creepy druggies and snide remarks from the floor staff..strike 3. I get it, its just a showroom. 35. GO TO Bob's furniture. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. Wed say the brand leans more on the minimalist, modern side which makes its products great for those who want timeless, basic pieces that wont go out of style quickly. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. The sale ended the day before but VC honored the Sale price which made me a very happy customer. The next day, I opened the boxes and found two pieces broken. I know I will NEVER do business with them again Be WARNED! The manager even had the nerve to tell me "your comfort isn't a guarantee". Much to my surprise, Greg was very friendly and apologetic! Value City Furniture was founded in Jerome Schottenstein. 5 days later called the store and nothing. Buyer beware. I gave them all the details they asked for and all the pictures. To the clerks at the desk especially veterans of the business Thankyou. Please keep up the good work. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Years in Business: 75. Business Started: 1/1/1948. I'm the BIGGEST customer service person. This profile has not been claimed by the company. Anne was our sales person. All Rights Reserved. No need to drain your savings account to furnish your space. I will let the future customers decide if they want to do business with VCF after reading my review. VCF is amazing!!! Pure Promise states that they had no record of any damages and nothing was documented so they could not help me because it was after the 60 days that they give you but I purchased insurance that should have follow me for up to 5 years so I'm finding out that Pure Promise is also a scam. Not very friendly in my opinion. Value City Furnitures parent organization is American Signature, Inc. with Jonathan Schottenstein as the chairman of this organization. Doing business anytime we need furniture with this store. This is a 3 to 4 star store but I guess people sometimes have issues when it comes to delivery and pick up. I was explaining to him as to why it was mistake on VCF's side - he cut me off by shouting at me not to yell (i was not yelling but was explaining) and that he would hang the call. Value City Furniture is here for you. They sent me to the Chesterfield store which is their office headquarters for all of the Value Cities here in Michigan or at least this district I was told. So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. When calling the store to get it exchanged I was told I should have unboxed it at the store and checked for damage. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. Now they just keep ignoring me. In terms of style choices, most of their offerings offer classic or modern looks in common colors like browns, beiges, and grays. Well I did and it was damaged but after renting the uhaul and returned it we had no means to return it to the store so they said we could have the new one delivered but would be a delivery charge!!!!!!!omg. Honestly, I am happy I spoke to Greg because he gave this place an extra star. I only ordered one chair. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. The couch cushions are a decent price to get replaced and it does take awhile but that is expected. They should probably have another dock-guy because had I been alone things could have gotten messy. I picked up my new sofa and 2 Chairs today from the Polaris location in Columbus Ohio and the furniture is excellent quality. You can turn your dream into a reality as this mattress comes in twin to king sizes, and retails for $650 to $800. She had recently purchased a new couch down the road for almost double for what I have. It has a variable purchase APR of 29.99% I received a gift from a family member Just your average run of the mill furniture store. Instead, he was very knowledgeable and helped me chose something within my budget (which I didn't have one but I'm 21yrs old and he didn't want to break my bank account) which I thought was very thoughtful and nice! I wanted to believe this place had some decent furniture. Waitedwaited.. wondered when the new furniture might come. I called from work and talked to the manager and he said they forgo g them and delivered later that day, with marks mind you. Save yourself the headache and shop at real furniture stores like Crate & Barrel or even Target. With this mission, they have their own Kroehler line of products that are made in the USA. So a bit about me: I am a very patient, non hot-headed person. We recently purchased more furniture from another place and it was an easier process STAY AWAY!! At the time of this review, this sectional is on sale for $2,975. After a few weeks on a sunken bed with a broken box spring, I couldn't take it anymore. Value City then told me to call Pure Promise because I did have insurance on the furniture. As long as the 10/10 date is honored I might give VCF another chance, stay tuned. My furniture is being delivered tomorrow We enjoyed our experience with Value City. Called the store back and the redness from the manager at the Matthews, NC store Sherida to the woman at the corporate store was something I have never heard or seen before. Sniff the furniture you pick out before you buy. The brand operates in-person at its various locations across the US as well as online. A big shout out to Todd Leonti who helped me with my original sale, great to work with. I also had interest charges on my account when my receipt explicitly says that no interest would be applied. 3. Loving our new couch and I would definitely buy from here again! He's very patient and answered all of our questions. They packed up all the wrapping and were in and out before I knew it. I went to VCF one day with my Mom who is a furniture lover and she was blown away by the prices and the quality. Now, for the table..it's sturdy, well made and matches my bedroom furniture really well. Value City also offers a variety of mattresses for those that are looking for better sleep. I called customer service. Back. Yes! Also didn't feel like the quality was high, and many of the options just looked plain flimsy. I thought I could go in the front and just carry it out. At least they aren't rude. He is our new go to guy! The joyful experience of buying furniture was brought to the lowest point by the Value City Furniture of Gurnee. But the customer service deterred me from making that purchase. Years in Business: 75. Business Started: 1/1/1948. Go see Zaim! 1 Reply. Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better. Value City Furnitures target demographic is adults who are looking for cost-efficient furniture for their homes or apartment. I'm sure I'll shop here again. Also I will be spreading the word, DON'T SHOP VCF!!! My fianc and I purchase a couch with a help of Kelemework. But when my eyes hit the prize at Value city I was sold. I will take the laminate wood floor boards and destroy you. My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. M. Marica Zejcirovic of Shippensburg, US. It totally stinks. Will not be buying from them again. I was furious and called again and complained. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. The pick up of the furniture was a NIGHTMARE I got there the guy didn't even look before he told me someone already came to pick up my furniture that I already paid for mind you!! I ordered a bed for my 11 year old about two weeks ago and when I came in the other day to pick it up they "forgot to order it" you fools. When if finally was in, we called to see if we could pick it up. This store needs a lesson in customer service, huge disappointment. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. I had to go through months of begging for them to even send someone out to look at the damages that I received my furniture. This review is for the delivery part only. The eastern Ukrainian city of Pavlohrad was struck twice overnight, and an industrial enterprise, 19 apartment buildings and 25 private buildings, among others, were damaged or destroyed, he added. When they refunded the 100 dollars, they withheld the sales tax and only refunded me 94.77, which I chose not to talk to them about as the customer service had already proven to be non-existent. They reimbursed me another $100 but that didn't make the furniture that was promised to be delivered show up. not only that, but at a great price. They called me again today for pick-up which means it's really not cancelled and then they say, I have to call online customer service to cancel it. Now they just keep ignoring me. I never would have purchased this item if I had been told the truth up front, which the sales person knew because I told him I would only purchase if I could receive by a certain date. I'LL MAKE SURE TO SHARE MY REVIEW ON EVERY SINGLE SOCIAL MEDIA. She promised that $$$ amount will be refunded if we did not proceed with the sale. I had been other places but wasn't finding anything in a style I liked that would fit my space. I was in the Glen Burnie store on 8/14/14 looking for a sectional sofa.