With a few quick taps, you can share your report within the app and provide your Dealer with the insight needed for a rapid repair. Once it is connected to the correct network you need to TRANSFER the MyQ smart garage hub settings to the MyQ Home Bridge. Once the garage doors are opened/closed . The false left open alert indeed happened with the opener reporting the false state. I wonder if it is possible that it was in learn mode when the neighbors were pulling out or some such? Privacy Policy. 3.) Gated Homes and 2-9 unit buildings can modernize their property adding value for tenants and owners. Amazon Alexa isn't on Chamberlain's list of technology partners, though you can use IFTTT to create a custom recipe for closing the door and controlling the MyQ's light. 8 Top Smart Home Companies in the United States. (Experiments show the logbook entry is the same whether I use a clicker, or open it from HA). You'll also find at least half-a-dozen options on the retrofit market. Use the links below to verify the correct app is installed. I am sync'd to google through HA only not the MyQ subscription. I should note I have two doors, did both the same. Is there a way to tell more about what happened? Without alarm integration, the consumer is still stuck with alarm.com at 75/mo. Other electronic devices in the vicinity may create a range issue. Fortunately it's rather good at accommodating them. Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. I love the product and app but this will be my third one purchased due to failure in 2 years, FREE Smart Home, Home Automation & IoT Tips. Read our story. The problem is that I dont believe they will trigger events. When you plug it in the lights blink on then remain off. I have to hold down the garage door button until the garage door closes properly, MyQ has worked properly prior to this past week Now says Loading devices ? Have an app that turns garage lights on motion if the door is closed and the lights never come on. MyQ Devices Communications between the MyQ gateway and other MyQ devices (e.g. If you need help with your myQ app or smart equipmentwhether it's installation, connectivity or featureswe have you covered. The myQ troubleshooting overview provides access to articles that will assist with troubleshooting myQ. The logbook in HA should be able to help you. Nice to have security cameras, I would never have figured this out without being able to notice the coincidence. Secure your packages with Amazon Key In-Garage Delivery. All power and WiFi are connected. When it comes to installation and wiring, openers from Garageio, Garager and Garadgetall require some kind of direct wiring into your opener system. Curious about this. Its as simple as opening your myQ app and searching by zip code or by dealer name. I am pretty sure it will open and close, but how is the state reporting? We have been living here for more than 20 years with no unexpected garage door openings, but as soon as we installed MyQ wed get a random opening every few days. Installation and Programming are easy: Mount to inside top panel of garage door and add to your existing myQ account through the myQ App. The problem started a few months ago. Receive alerts and error codes in the myQ app and learn if its an easy fix, or if you need to call a Dealer. I get too frequent server errors. It has to be in learn mode to set up MyQ. 10 49 unit buildings, get the smart-amenities of a high-rise at an affordable price for decision makers. Open the myQ app to know when theres a problem, so you dont have to guess. If your garage door opener has one of the following logos, it is compatible: Wi-Fi or Powered by myQ, If you are a myQ account owner, tap your account information in the top left corner of the home screen. The opener will then broadcast the open/close code for the hub to memorize. Couple tips: if the blue indicator light is not flashing, the device is not ready to setup new wifi. Look for the option to clear all codes. If it's not working, troubleshoot your garage door opener. After reinstalling the app, look for the app with the myQ logo. If you need help with your myQ app or smart equipmentwhether its installation, connectivity or featureswe have you covered. Our myQ support guides and resources cover a variety of topics to help you troubleshoot any issues and get peace of mind. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It matched the photoelectric signal to my Overhead Doors Overdrive opener on the first try. Open and close your garage door from anywhere with your smartphone. After a week of testing I have to say that this is working marvelously. 1.) Again, I'm not a handy person. Hows the range on the gateway? The problem is that in the app, it will say there was an "error connecting to server" and you will think the set up failed. Want CNET to notify you of price drops and the latest stories? Right now there is a magnetic sensor with one part attached to the lift chain that detects when it's fully open. Could it be a faulty device? Worthless!!! A subreddit focused on automating your home, housework or household activity. In the myQ app, tap the menu option (3 dots) thats displayed next to your Wi-Fi enabled garage door opener on the Home Screen to be taken to Device Settings., Select the arrow next to myQ Diagnostics to view device status, Select Send Report to share your health report with your Dealer., For more information on how to use myQ Diagnostics please read the. Anyone else have such random issues with MyQ and/or HA Garage door covers? Found I needed to change from garage to cover to get google to process it, no problem, it opened and closed and reported status correctly. I have two reasons to do it now. For some reason I am getting a barrage of alerts notifying me that the door has either opened or closed even though it has not moved. Cookie Notice The MyQ system also works with the Wink Hub. AI support was available but did not solve My problem. That step puts the hub on the internet, granting you access to your garage door opener from anywhere you can get online with your phone. Im having the same issue. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. @JTPublic, I cant tell anything from the logbook. Because these were all built about the same time by the same builder I suspect they are using the same type system. Thats my paranoia about smart garage door opener/lock, sorry it happened to you. Modernize all the ins and outs of your business. When I had issues with state it was with early versions of custom device types which may have not been translating device codes correctly. If the door closes, test the safety reversal after this . Forgot to troubleshoot that. I had the same problem one morning with the Ecolink garage door sensor. Its not rare for users to report having difficulties with their garage door not opening or closing all the way. I've been having a continuing issue with my garage door opener. Select the make and model for your opener within the app, and then follow the prompt to hit your opener's program button. There should be a solid green light. Even though its very convenient and easily maneuvered, there are some issues you can come across while using this device. I was so nervous at night that I unplugged the garage door so it wouldnt open in my sleep and me not hear the notification. Hey Guys, Whats that saying when you hear hoofbeats, assume its horses not zebras (its a US saying we dont have zebras here wild)? The kids left the garage door open? But on the SmartThings side of things (big surprise) not so good. I think its on there end server issue ? Anyone have any ideas how to retroactively debug this, to tell where the culprit lies? This will indicate if the app has a connection to the internet. The obvious solution is to put a camera in the garage. I've tried unplugging everything and waiting a couple hours before powering up again; I've deleted the app and reinstalled; I. I can only assume there is a problem with a sensor somewhere, or a malfunction in the control panel on the wall. Press it once again and this time hold it until the blue light pauses. The MyQ issue I had this morning was actually the tilt sensor hardware didnt register closed on MyQ when the garage closed. Its not uncommon to come across this issue if you are installing your smart device for the first time. This is commonly caused by an issue with the safety sensors or an obstruction preventing the door from closing. Reviews ethics statement. That and the standard motion sensor already installed across the threshold of my garage ensure that no one will be hurt or surprised by the MyQ. This outage should last approximately 4 hours. Before moving to Louisville in 2013, Rich ran CNET's desktop computer review section for 10 years in New York City. A close error occurs in the myQ app when the safety sensors are blocked and the door is activated from the app or a door is commanded to close twice from the app and is unable to close. If the green LED is still blinking then perform the same procedure on the amber LED (sending sensor). This was incredibly frustrating as some parts were do-able through the app and some parts needed to be manually transferred without the app. Thoughts? One is the purchase of Myq which I have installed and working properly with their app. Its common for your smart device to go offline if your power outlet is not functioning as it should. The only vehicles with an opener was the one I was driving and the other was in the garage; I live alone and no one else was home. If it doesn't reconnect, see Unable to Connect a myQ Garage, myQ Smart Garage Hub, or Smart Garage Control to Home Wi-Fi Network Overview to further troubleshoot. Im really glad to find this thread. Watch its competitors, particularly the GogoGate2 and Garager, to see if they start to play better with other smart-home products without subscription plans. I do not have HA connected externally, so I could not have used HA remotely if I wanted to, and as mentioned google did not record any activity at that time. We have ours set to 10 minutes and it seems more reliable than the 10 min ST smartapp auto close that I have with the Lowes Iris GD00Z-1 opener on the other door. The myQ Garage door sensor has a yellow LED light. Or theres something else in play that you may have overlooked to mention (any automations acting on the cover?). Two walls and three doors separating. Adjust the sensor until the green LED is glowing steady and tighten the wing nut. send them a video depicting what your exact issue is. Find myQ Support Stay Current. @nickrout, can you help with where and how logging is increased and where to look? If anyone knows how to do this, let me know! The $100 Chamberlain MyQ Garage Door Opener lets you open and close your garage door from anywhere with an internet connection. What if it could learn when you're coming and going and respond automatically? is there a log somewhere that would record whether HA somehow requested it to open or just recorded it? Hold the button until the light starts to blink blue and then release it. So I wouldnt have noticed if the MyQ status wasnt updating. I did walk through the polling app when it came out and tried a few things with it. myQ hub is actually connected to its power source. Chamberlain says the MyQ is compatible with any photoelectric sensor-equipped opener made after 1993. . Only those with Wi-Fi openers are able view diagnostic information and sharewith their dealer. Not an app state issue. Before that I had regular status updates. Until they do, the Chamberlain MyQ is the smart garage-door opener I'd recommend. When you tell the app to close, the MyQ base unit beeps and flashes a light for about 15 seconds before it actually starts closing. Go to Settings Tap Applications Tap Manage applications Choose the myQ app, and view permissions. To test the door sensor press the "Test" button. Setting up the MyQ smart garage hub went fine by going through the prompted instructions on the app. Heartbleed Lately, there has been a lot in the news about the Heartbleed security issue found in OpenSSL, a common Internet security protocol. Interestingly, this got me invited to 4th of July dinner. Adding this was the bain of my existence. The iQ3 also makes arriving home to an open door easy, thanks . Give residents the ability to manage and control property access. The only thing I can think of is upping the logging in HA in case it happens again. Had a new 8500W installed on the single door today - my remote and wall remote work fine to open and close the door. On top of that, Amazon still did not deliver in the garage even after signing up and paying the fee. It also grants you the ability to set custom alerts and . Since my garage was not already MyQ ready, I had to add the MyQ Smart Garage hub (https://www.myq.com/smart-garage-hub). Once it is connected to the correct network you need to TRANSFER the MyQ smart garage hub settings to the MyQ Home Bridge. My hub recognizes both sensors as the same sensor. Go through the second sensor and add it then says added but it now flip flops doors opening and closing both via the door one or door 2 option. With the MyQ Home Bridge connected, you'll be able to use the automation and scenes functions in HomeKit to open or close your door. Core features such as opening, closing, and receiving garage door status notifications. Garage door opened on its own - why? Privacy Policy. We would review surveillance cameras to see if we could figure out what was going on and the only thing that we would see is a neighbor would come or go about the same time. I ended up ordering another one but the newer white version. Just prepare your wallet for the urge to link it to other devices. I tried replacing batteries and clearing channel 1 and 2 but nothing works. Found I needed to change from "garage" to 'cover' to get google to process it, no problem, it opened and closed and reported status correctly. Once it does that it will prompt you to take a picture of the homekit serial number. Then simply reconnect it to your mobile app. I keep it the Den between the ST hub and wifi router, 12 inches apart. One of the most common reasons your garage isn't closing is because of poor alignment. It's as simple as opening your myQ app and searching by zip code or by dealer name. 2. Understandably, subscriptions for these services rub a lot of consumers the wrong way. Walmart+ InHome expands into more neighborhoods for in-garage delivery. Use the remote control to close the garage door. 3 Issues That May Caused Why Alexa Blue Light Spinning (Answered). 10 49 unit buildings, get the smart-amenities of a high-rise at an affordable price for decision makers. Try closing and opening your garage door using your myQ app to confirm that youve calibrated it accurately this time. Broad compatibility means the MyQ should work on your current garage hardware. But, like Google, you'll have to pay a subscription fee after a 30-day trial, something very few other manufacturers require for IFTTT support. One gap in my new setup is I can only tell if the garage door is all the way open or not, so I wanted to see if the MyQ tilt sensor I already had could still be used some how. If your myQ garage Door Opener status says offline even though everything is connected properly, then its probably because your power supply or your Wi-Fi connection is malfunctioning. It does that whether I open it with the clicker, car, wall switch and also the mystery opens. You just need to open your phone settings and find your way to app options. As often as you go in and out of your garage each day, it can be stressful when your garage door doesnt open. Just had my MyQ Liftmaster 8355W installed and noticed my garage door randomly opening. Its really simple to do this, just open and close your garage door two times using the equipment already installed in your garage. For more information, please see our If its not working very timely, then run your polling time down to 1 min under the MyQ tile under the openers settings. Cant get the door opener to connect to the myQ App. It might be convenient to use a lamp or something similar so its clearly visible whether the outlet is working or not. The myQ device communicates with the gateway using a 900Mhz radio signal. I am syncd to google through HA only not the MyQ subscription. After installing, so we could get Amazon packages delivered in our garage during the holidays, the garage door would open on its own at random times. Chamberlain's inclusive attitude also means you can coordinate the MyQ to interact with a growing number of connected home platforms. Here is the MyQ troubleshooting guide that seemed to help the most: https://support.chamberlaingroup.com/s/article/How-to-start-over-if-the-MyQ-Home-Bridge-setup-failed#:~:text=Reset%20the%20myQ%20Home%20Bridge&text=Press%20and%20hold%20the%20Settings%20button%20a%20second%20time%2C%20until,and%20plug%20in%20the%20unit. It doesn't go into much detail, but it does have some proof of concept screen shots. With the Home Bridge connected, you can ask Siri on an iPhone or iPad to open and close the garage and check the status. In order to do this DO NOT go through the app. Havent pounded on it much yet but it seems to address my issues. Second unit did the same thing. I need to get the device Ive read about here but Im afraid it will be more than I can handle. If I share a health report with a dealer or customer service, will they be able to monitor or control my device without my knowledge? It opens and closes via every other method with no problem! Basically when I stopped adding and fiddling my whole setup became more reliable. Those retrofit devices include GogoGate2, Garageio and others, with prices ranging from $89 for the MyQ to $180 or so. Test the garage door opener from the remote or door control. If you're looking for a garage system that provides live feed video or recorded camera footage of your space, the $120 GogoGate2 has built-in support for integration with cameras from Nest, Foscam, Insteon and others, although it costs a reasonable $30 for a three-year subscription to the video-streaming service. I dont know what is causing it. I checked the outlet and it was fine. Notification that door is open when presence sensor reports away. 2.) To me this is SUCH a BIG deal. I had the same problem one morning with the Ecolink garage door sensor. How To Connect Phillips Hue Bridge Without Router? Chamberlain also works with Xfinity Home. overall MyQ experience. What I find interesting is the fact it enrolled the neighbors code despite the distance between the device and the neighbor at the time of pairing. Watch Now. Any help from MyQ ? Loosen the wing nut on the front of the receiving sensor (green LED) then align the sensor so both lenses are pointing at each . 1. Its a simple fix but it works a lot of the time. As one tends to do after using MyQ for 2 months, I was preparing to throw it in the trash. Have your Dealer on speed dial so you can quickly contact them when you need help. We returned it. Universal Smartphone-Controlled Garage Door Opener Havent pounded on it much yet but it seems to address my issues. Im willing to pay of course but Im also willing to invest in an out of box solution that could be made to allow novices the ability to link their alarm sensors to their ST environment. The current MyQ device type seems pretty good. Know right away when there is an issue with your garage. Sorry to open up this year old topic, but I am ready to attach my 8500s to SmartThings and Im confused on exactly what I need to connect to the SmartThings hub. Just bought a new house, 3 car garage - 1 double, 1 single. Once it beeps or blinks again, the power-cycle is complete. Hope this helps someone. Sadly, I didnt get invited for the holidays like you did:). I want to do what you guys are doing but I dont even know where the code goes or how to access the config. How many of the above do I need to communicate to TWO 8500s. Gated Homes and 2-9 unit buildings can modernize their property adding value for tenants and owners. Is there any hope that someone can use the same method to finally be able to control MyQ locally for Home Assistant? If you are an existing myQ user with a Wi-Fi enabled LiftMaster or Chamberlain brand garage door opener youre ready to get started. See if this restores connection. Inside the folder you will find storage options.