. I called them many times before I could actually speak with a person. Unauthorized charges phone call wait time, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 19387 US Highway 19 N, Clearwater, FL 33764-3102. Please read our Cookie Policy to learn more. And I have no choice, I have to put up with their lies, and poor service.My Health depends on good working equipment and good service. When I received their bill for the accumulative remaining charges, it was a surprise, to say the least. Welcome to the Lincare Patient Portal! I except the fact that my account went into default therefore you no longer want to do business with me, but my account was paid in full, overpaid for that matter. I was transferred to this Cathy person. Lincare Pharmacy Services delivers your medications straight to your home when you need them. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. To learn more about our services, including respiratory care treatment, INR testing, and pulmonary rehabilitation, plus our first-rate medical products and supplies, contact us electronicallyor speak with one of our dedicated service representatives at your local Lincare Center. The staff is amazing, caring, so helpful. When we were stopped at the stop light & I asked him where he learned how to drive and that he almost caused me to wreck twice, he laughed & said your breathing right. And I had to use bottles till they picked up more the next day Submit a complaint and get your issue resolved. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. Strive to make a difference in every patients life - every day. Strive to make a difference in every patients life - every day. I have been waiting for these Filters, since Jan. 27, 2016, , I keep getting the run around about them. I have primary group health insurance, and a secondary group health insurance policy (like many people do). Lincare has succeeded in upholding their bad reputation. The driver literally left her without her oxygen and no way to hook up to ANY new equipment. Run! The blond girl serving north CT nearly yanked me off my porch, trying to take the resperator i needed to live from me 2 days after leaving hospital, all over an insurance error. Browse our out-of-pocket services and learn how you can thrive throughout your treatment. From an insurance standpoint, that could mean your DME is only covered by insurance if you use it regularly and as prescribed by your practitioner. My advice to othersGo to any other supplier for your CPAP supplies. 1024) sent a technician to pick it up quite soon. The manufacturer determines if the item will be replaced or repaired, CPAP.com cannot supersede the manufacturers decision. WA state. Durable medical equipment (DME) refers to any device or supply prescribed by a health care provider for long-term or everyday use in the home. Lincare employs strenuous infection control protocols to ensure that your safety and well-being remain intact. http://srivari.org/. I wrote review last week of how unhappy I was with Lincare not calling me back about my new C Pap machine which was approved by Insurance 29 days later I still do not have a rental machine, and the excuses are laughable. The second bill from them the following month was again, rude & demanding. We measure real results based on patient feedback and experiences. If I could give zero or minus I would. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, They are worthless and have been billing my, Unfortunate I can't leave a negative 5 star review that they deserve. But this morning, I've phoned them (so far) 5 times, and each time, I end up with their endless "hold music" loop until I hear either dead silence or get disconnected. I tried to contact the corporate office which I learned that they really don't care about correcting the problem with their office e out here. When I returned It It took me calling them and then they said they resent tubing and gave me a false tracking. however we never recieved a bill. I was a plumber for over 30 years and have driven thru 3 hours of traffic to unstop a toilet in a house that had 6 bathrooms because it was my job. Coverage and Compliance. For residents with chronic breathing disorders, our disease management programs may help them achieve a higher health-related quality of life. I have received 5 different supplies for these years and only by the nurse who helped me on her own time bring it to me. If you need to return your mask under the 30 day risk free program you can print off the return label to be able to send back your mask. CPAP.com will not be able to offer an exchange or refund for a product under recall. They also list the MSRP as $49.00. Headquarters. This is a complain against Lincare Inc. of Spokane, WA that is requesting for 5 months to send payments for a CPAP device that I don't have. but is solely provided for additional information. At Lincare, our goal is to help you understand your condition and work with you to achieve your treatment plan, keep your health on track, and enhance your overall health-related quality of life. On April 14th I gave up and returned the CPAP machine. What states are all these bad reviews coming from? Return to a more active lifestyle with a lightweight, travel-approved portable oxygen concentrator. By exiting our site and going to an affiliate site you are acknowledging these services/products are not provided by Lincare and will not be covered by insurance. All my husband would like is his Full Face Mask ! This is a life or death situation when I call and need help because their equipment stops working Compressed oxygen: cylinders (Oxytote and straight-post), H-tanks, T-tanks, and other large cylinder tanks. Living alone? To arrange a warranty repair or replacement, use the form linked below. Shipping costs are not refundable. I'm not indigent like some of your customers, I don't accept incompetence. For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. Refer to Company's Terms and Conditionsof Use for more information. Why, I do not know. Durable medical equipment can help mitigate the obstacles that come along with certain conditionsthink of DME as an investment in your quality of life. Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. They were supposed to warn me, but all these months they continued to send me these supplies! 2023 Lincare Holdings Inc. All rights are reserved. The 30 day risk free policy is designed to allow you to try out masks per manufacturer specifications and acceptable usage. PAP treatment can help you breathe more easily during sleep, and can help eliminate snoring. Lincare also maintains accreditation for medical equipment management and pharmacy services. Liquid oxygen and liquid oxygen vessels: portables (including high-flow . This policy varies by manufacturer. Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. The right DME provider can help you with your equipment needs so you are able to live a more comfortable, independent, and active life. Millions of people live with the adverse effects it can have on their health, mood, and energy levels. Refer to Company's Terms and Conditionsof Use for more information. My husband was put oxygen about 5 or six years ago. A company'Parent benefits's PTO policy works, you need to know the amount of paid time off your employer provides you, how you earn or accrue that time and . First I had to fax my RX and sleep study three times before they admitted they had it. High Frequency Chest Wall Oscillation (HFCWO). Spent 2 days trying to contact them set up a CPAP account and failed on the rare occasion they answer the phone they transferred me to somewhere else where they wouldn't answer the phone. And then all of a sudden I receive a huge bill for a year and a half's worth of supplies - what kind of company bills you a YEAR AND A HALF LATER? I am on a fixed income, & the total remaining bill was higher than I could pay in one lump sum, so I decided it would be reasonable to pay it in three installments. Then when I feel I have done my due diligence, I just go to the office and wait for my monthly cpap supplies. For larger orders: normally, can range from 48 - 72 ours or longer if production is required. At first I was impressed with Lincare and how they did their best for their clients. Way to go. So thanks to Tina I was able to get my machine and leave as a happy customer once again, Tip for consumers:If have problem best go to store. Have been on hold for four (4) hours over several days with no resolution to my problem. Claim it and get a lot of features. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. When we called them to see why they didn't show up they got very ugly and mean. we recieved it after 3 weeks of me calling the office. Date was 12/16/2015, time 2:15- 2:30 pmDelivery driver was an a** was telling me what I needed for oxygen, finally was able to get some o2 bottles from him but he said that 8 bottles is all I will get for my 2 week stay and he won't be back. Normally with a cpap its a 1e month rent to own. Thanks, Milena Alexander, Issaquah WA Should you have any other questions, please contact me at [protected]. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. I called Lincare and Cindy told me "patients usually figure out where to position the CPAP machine so this doesn't happen. Are they kidding? Today, 4/18/16 will be the eighth week I will be calling lincare about why I still am not getting my cpap supplies despite the fact that an order has been with them since january 2016. You may also need to remove the regulator. I've been dealing with them for only 3 months and they are terrible. Most recent invoices (November 2015) were accompanied by warnings that my account will be forwarded to a collection agency if I don't pay immediately. We Accept Existing CPAP Patients from Other Providers. We will act in good faith to maintain this progressive service by strictly enforcing its policies and guidelines. Sincerely, Felix Polz LT COL, US ARMY (Ret) 867 S PHELPS DR APACHE JCT, AZ [protected] Email: [protected]@verizon.net. At Lincare, we offer positive airway pressure (PAP) treatment to OSA patients so you can breathe more easily as you sleep and live more freely when you're awake. What a ripoff. When you join forces with Lincare, know that you won't be treated like a number. Is that why Lincare can treat people the way they do is because there is no competition. Our trusted oxygen solutions can improve oxygen intake, improve breathing, increase stamina, and enhance your overall quality of life. I would like to be able to access the past year of billing and payments. If you suffer from obstructive sleep apnea (OSA), you're not alone. I called Lincare and was told that I would need to wait to receive the cushion from the CPAP supply center. Zappos. ID it said it couldn't find my account. Posting a thorough return policy can help you reduce that percentage and retain more customers. Depending on your medical need, you may be covered for equipment rentaland you may even have the option to purchase the equipment. I can't imagine this recall business will make it any better (I have a dreamstation). We would greatly appreciate to hear something or we will take our business else where. Providing the largest variety of CPAP machines and CPAP masks, we want YOU to make . But it is getting harder and harder to make things work. Nordstrom has a good return policy with an exception of a "case by case" basis which is rather vague. Products used:Oxygen, and consular, regulators, I have spent hours trying to set up automatic payments for a $3.45 monthly payment. I have no choice. When you join Lincare, you aren't just working a jobyou're helping improve our patients' overall quality of life. One of your employees ( I believe Cathy is her name) called many time to my home regarding insurance and payment. show. When I received my disability money a payment on my machine was made and it was completely paid off. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly . Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. i am waiting for a call back from you this morning to become a new customer for a c-pap machine. I can tell you some from upstate (Rochester) New York Good luck with this company. This is not good and once your technician finally arrived he said you had no extra oxygen concentrators Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. I was a Lincare customer for 3 years and it was an awful experience. After the company received a doctors referral for oxygen on Monday, it still hadn't been delivered by Friday. Why not have zero Stars because they don't even deserve one. I ALWAYS CLEAN THE VENTS MYSELF, BUT I LET THE COMPANY REPLACE IT. I have called on a daily basis for 15 days, only for calls to be 'dropped' or not answered, I am writing to their customer service department and making a minimal payment until I hear from them. (Long story) But he made it clear that he did not care about my husband's health. I am writing this only as information for you. When called to ask about it, got hung up on TWICE after waiting a half hour. I am having the same problem, Dr ordered new machine for me, I needed new supplies so they send me the supplies for the machine I had 5 years ago. We offer detailed product pages, a mask sizing guide as well as a 30 day risk free trial on mask purchases. No call the next 3 times I called went to the music hold. Mask sizes vary, even between the different models by the same manufacturer. Desperately need new supplies. My wife has went by their office several times to try to correct this problem and it still is happening. This is absolutely appalling! Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. does medicare knows about this companies performance? i have recently been able to pay my bill on line but would like to be able to get my billing and payment history. Whether you're part of our sales force, a service representative, or clinician, every individual on the Lincare team has a direct impact on our patients' health and well-being. In addition to the standard usage requirements, some insurers, including Medicare, require periodic visits to your practitioner to confirm the effectiveness and ongoing necessity of your treatment. jlp. Patients with chronic respiratory conditions often feel there's little hope in regaining the quality of life they once enjoyed. They set you up a billed before receiving supplies/slow. Lincare CPAP > Home. In the position she is in she should be able to put whatever issues she has aside. She has acted in a very unprofessional manner. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. Its been nothing but confusion since receiving my new machine. Years in Business: 35. Business Started: 12/2/1987. I received a CPAP machine rental from the Lincare office in West Springfield, MA in January 2016. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. No customer service at all. The local center he has been calling is [protected] and Lisa's phone number is [protected] ext. NOT ONE PERSON will pick up the phone. To me this has been an unreal experience that to the point that I had to change companies. You can also contact us directly at . I immediately called Lincare and was told by 2 different people (Ray and Gregory) at the San Diego location that the driver, only identified as Chris, did exactly what he was supposed to do. We use cookies to understand how users engage with our website. Needless to say, I myself went into a personal tailspin. My husband is trying to switch companies but he has to be retested for insurance reason. Patients following this at-home respiratory treatment can benefit from uninterrupted sleep, increased alertness, and improved cognitive function. I don't know what the problem but I went to American Home Patient on November 6th to transfer my supplies to them. CPAP.com does not offer a 30 day risk free option on all products. Non-invasive and invasive home ventilation can reduce the effort needed to breathe for patients with chronic respiratory failure. About a year into having my machine I went through several debilitating life experiences. High Frequency Chest Wall Oscillation (HFCWO). Starting off with the loss of a grandchild, next with the suicide of our son, and then the sudden loss of my father and with that a family blow out over monies. Providing the largest variety of CPAP machines and CPAP masks, we want YOU to make choices about your sleep therapy and try the newest products on the market. Folks don't get locked in to a 5 year term with linnocare and trust me you will not be satisfied, Products used:I was stuck with a old used machine thats gross. What a joke. Call your local recycling center. Lincare Pharmacy Services delivers your medications straight to your home when you need them. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. They have sente the wrong supplies the last 3 times. Changed co. Hope this one is better. Your health is important to us, and so is your peace of mind. Join thousands of customers who enjoy the convenience We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Lincare Holdings. We pride ourselves on building one-on-one relationships and working with you to develop a treatment plan that fits your health needs and schedule. Get our best discounts and deals from our emails! it's not about caring for people, it's all about money. I can't understand how this business stays alive. Failure to comply with your therapy may result in you having to pay for your treatment. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. But in the last year or so that has gone down hill big time. With good equipment and good service. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. I am new to Lincare, and I am totally disgusted with the customer service phone lines. CPAP Supply USA is more than just a retailer of CPAP supplies and other respiratory products. At Lincare, we are committed to providing quality customer service. Why am I receiving calls from Lincare? 1st time, my account manager was in a meeting and will call me back. Never happened! Beyond Frustrating. I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. All of our rants and raves are exactly that, rants and raves. They seem to have lost all of my records from my 20 plus years of getting my Cpap supplies from American Home Patient, which Lincare has acquired. Consider these factors along with discussions with your prescribing practitioner: This icon indicates that you are leaving the Company's website. At the beginning of summer I became quite sick with a chronic asthmatic bronchitis and congestive heart failure, so the machine was not only ineffective but also obstructive. These tests save you from going to the doctor's office or lab to check your INR levels. At least call me and inform me you do not want me as a customer. At the time I had Anthem Blue Cross Insurance. Gain trust and grow your business with customer reviews. Address: 13235 N Promenade Blvd, Stafford, TX 77477. This is messing up people healthcare! In the fall of 2022, we'll be introducing a new patient portal with more functionality, to learn more about what's to come click here . Click here to get notifications about new complaints of Lincare Holdings. Please watch out for your loved ones and choose a company that has a little more compassion and sense of responsibility.