People are upset with the idea of getting vouchers, not refunds. Contact the travel agents directly to allow them to use the travel voucher. If I want to get flights outbound on June 1 and inbound on June 21, I can book the outbound flight a year ahead, but have to wait 3 more weeks to book the inbound flight a year ahead of that date. Is there any value in this as I have never used Aeroplan miles. Please check your inbox or junk folder for a confirmation email from CustomerCare.ServiceClient@aircanada.ca or actravelvoucher@aircanada.ca with the following subject line: Your Air Canada Travel Voucher has arrived. These coupons are valid from the date given in the email you get and valid for all flights of Air Canada or associated travel giants. I prefer to book the flight I want for the best value I can find, directly from the airline and use my Aeroplan for bookings that I make. Tried tweeting, facebooking, and even e-mailing. For ticket purchases, you can use up to two (2) eCoupons provided that the total cost of the ticket purchase is covered fully by both eCoupons. Information on scheduled and estimated departure and arrival times, delays and cancellations. The toll free numbers 800, 833, 844, 855, 866, 877 and 888 are only available in the US and Canada. These vouchers are valid and available from the date of issuance and can be used multiple times as they do not have any expiry period. If the price of the ticket is less than the value of the eCoupon, the remaining value of the eCoupon is retained until the eCoupon expires. eCoupons cannot be sold; unlawful sale or attempted resale is grounds for seizure and cancellation of the eCoupon without compensation. Image Credit: Air Canada. You will then be able to request that the credit from your eCoupon be refunded to your original form of payment. When I go to book a flight at aircanada.com (as suggested by the email) there is no option to use the Travel Voucher. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week should you have any questions or need clarification on the rules and restrictions of your travel credit. Your electronic travel voucher expires on the date indicated in the email you received. No response. The voucher is fully transferable, can be used multiple times and never expires. Stay Safe. External site which may not meet accessibility guidelines. Report inappropriate content. If you are experiencing problems, please try our. From the list of available flights on your trip date, choose any flight. 97 helpful votes. What should I do? From the list of available flights on your trip date, choose any flight. Ha. At the same time, I do not want to miss out if I do not receive a refund. Transferrable usually means they can be used by someone other than the named person they were issued to/for, if I remember rightly. by posting an updated version of the Terms and Conditions on. ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system. Air Canada promised to get back to you with your $528 voucher. If that, you would must received a confirmation email from [email protected] or [email protected] with the following subject line: 'Your Air Canadians Travel Eintrittskarte can arrived'. Yes, you can convert your Voucher to Aeroplan miles. In the case of bookings for multiple passengers using multiple forms of payment (of which at least one is an ACCredit), it is recommended that separate bookings be made for each passenger using an ACCredit as a form of payment. You can check the balance of your eCoupon online at any time. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using an ACCredit will be refunded to the original ACCredit number. The Air Canada Travel Voucher was introduced on May 18, 2020 for customers who held tickets for flights that were cancelled on or after March 1, 2020. Many people use Aeroplan all the time, so maybe it's just me. 62 reviews. For purchases involving multiple passengers/eCoupons, it is advisable to make separate bookings. more, You seem to have JavaScript disabled. Hotel points can also be converted to Aeroplan miles at a lower value. The toll free numbers 800, 833, 844, 855, 866, 877 and 888 are only available in the US and Canada. Once your electronic travel voucher expires, it will no longer be valid. When I canceled my (ta && ta.queueForLoad ? This is the version of our website addressed to speakers of English in the United States. It is possible to redeem your electronic travel voucher in a few clicks once your reservations are completed with Air Canada Reservations, your travel agency or at an Air Canada-staffed airport (it is as simple as providing the number of the voucher to the agent on the day of your booking). Electronic travel vouchers are issued in the form of an email, which are embedded with a 13-digit electronic travel voucher number. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109070375', '');}, 'log_autolink_impression');airline yourself and ask! Once your eCoupon expires, it will no longer be valid. Air Canada. Your eCoupon expires on the date indicated in the email you received. Air. If you received an electronic voucher while in another country and it is in a foreign currency, you can still apply its value toward your next booking. ACCredit: Air Canada offers users useful features to accomplish their air journey without obstacles. You and the person to whom you wish to sign over your electronic travel voucher can go together to the airport and purchase a ticket at any Air Canada counter. 2 years ago. Air Canada Customer Relations. I have not managed to find out, not without trying, what exactly does fully transferable mean? Im ready to start contacting media and government agencies. They take the value of my miles and pay down the visa bill. Can I Use Airline Credit On A Different Airline? How you apply for a refund depends on how you bought your ticket or vacation package. Air Canada customers can still elect to have a fully transferable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a. Please note that our customer support team cannot expedite the issuance of your Air Canada Travel Voucher, but they can assist if you are looking to make a reservation in the near future. To use our mobile site, please enable JavaScript. Air Canada reserves the right to reject any claim for replacement of an eCoupon where there is suspicion of fraud or dishonesty (e.g., altered eCoupon or false request for replacement). I read the article MuftiVancouver and it is indeed very interesting. Maybe by that time, the airlines will have redeployed the staff that can't fly, to responding to customers who want to get in touch. Agency* we are entirely acting as an agent, Our aim is to create a connection between travellers and suppliers of travel services. If you cant locate the email, please call us at 1-888-247-2262 so that we can assist you. Air travel and ancillary services offered by Air Canada are limited to air transportation costs, change fees, pet-handling fees, unaccompanied minor When you cancel your flight, you can convert the remaining value of your ticket to Aeroplan miles with a rate usually higher than 65%. You will win, and ask for the cash back and not vouchers or coupons. Accessing Air Canada WiFi will probably seem like a simple task, but there are a few things to know first. And All I need to do is to contact Expedia and request to fill up an online Voucher form to Air Canada. Step 2: Select the booking you wish to cancel and click the Cancel Booking link. ACCredits are not credit or debit cards and have no implied warranties. Option 1 ?, I would prefer to get a refund but that may not be an option. Enter details in the Book section of the origin and final destination. Beginning immediately, Air Canada will now offer refunds to eligible customers. I finally got a hold of an agent last week. However, the points are significantly less as you make the conversion. We have detected a device type and/or operating system version that may result in slow performance on this site. An email will be sent to the original email on file with your new PIN. I did last Thursday. Flycoair shall not be liable for any error or inaccuracies, failure on the site, we always try to provide the best possible fares and deals for the customers. Just on a side note, can you use an Air Canada Travel Voucher on Air Canada Vacations where I could book flight or even hotels, (even in Ireland) Any feedback would be great ! I have been waiting for mine since 21st May. AC sent me a travel Voucher a couple months ago from a covid cancellation, stating I could use the full amount to book as many flights as I want until the money is used up. You can also gain details about the Air Canada Travel Vouchers by contacting its official support team and getting help transferring these vouchers to anyone else as gifts. You can redeem eCoupons to purchase a variety of air travel and ancillary services offered by Air Canada, Air Canada Express and Air Canada Rouge operated flights (terms and conditions apply). Any remaining balance will be reduced to $0.00 and will no longer hold any value. Save. Air Canada is not responsible for any stored value balance if the eCoupon is lost or stolen. Has anyone tried phoning an airline recently. In addition, they should know about the details mentioned here for the use of all its customers. I need to postpone a flight that i had booked for November 2021. Air Canada reserves the right to deactivate or reject any ACCredit issued or procured, directly or indirectly, in connection with fraudulent actions. If you misplace these numbers, youll need to complete our Customer Assistance form in order to retrieve them. Treat your ACCredit with care. Air travel. ACCredits are not redeemable for Air Canada Vacations, group travel or Flight Pass purchases. lamentforanation 3 yr. ago more, You seem to have JavaScript disabled. Look under Payment Summary on the payment page if youre booking an Air Canada flight or making an Aeroplan flight redemption. Air Canada has agreed to refund customers whose flights were cancelled last year due to the COVID-19 [+] pandemic. Note, the redemption rules are different depending on where youre choosing to complete I also got an email from Aeroplan that the Air Canada Travel Vouchers are fully transferable and has no expiry date, which seems far better than 3 days ago when I rang. Part of their deal had. Heres how: Provide proof of the form of payment used to pay for the seat or travel option, Include the details of your unused Air Canada eCoupon. Please check the rules! No one in the UK will have any access to them. If i ask for a travel voucher; does that mean that i can apply that voucher to a future flight, say, next year? Re: Air Canada Travel Vouchers. Click on it to redeem its price. In support of its travel agency partners, Air Canada confirmed today that it will not recall agency sales commissions on refunded tickets that they process. Air Canada has also extended its existing goodwillpolicy so that customerscan make a one-time change without a fee for all new or existing bookings made through May 31, 2021 for original travel until May 31, 2022. security code (PIN) handy. more, You seem to have JavaScript disabled. In essence, when you use a total sum of $1,942.38 to purchase Aeroplan miles at 1.8cpp as an Alberta resident, you'd pay $92.49 worth of GST and receive $1,849.89 worth of actual miles. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109071446', '');}, 'log_autolink_impression');airline and ask*! seat selection, unaccompanied minor service, pet handling charges, change fees), Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge and Air Canada Express, As a method of payment for mobile bookings or at airports, On board for Air Canada Bistro or duty-free purchases, During any web, mobile or kiosk check-in process to pay for any fees or last-minute upgrades, When booking travel for a group of 10 or more, For hotel bookings, car rentals, and/or travel insurance, Toward the purchase of Air Canada Flight Passes, Air Canada Cargo products and services, Air Canada Maple Leaf Club memberships, To purchase an Air Canada Vacations package (excluding flight-inclusive packages to Mexico and the Caribbean only). For more information, review the terms and conditions below or visit our Cancellation Options page. The voucher is fully transferable, can be used multiple times and never expires. How to use Air Canada WiFi. I cant find my Air Canada Travel Voucher. So how do you use your Air Canada Travel Voucher? No, they cannot be used for ACV as they are not the same company, I don't use Aeroplan miles so can't say if that would be worth it or not. A place for discussion of Air Canada flights, events, destinations, Aeroplan, service directors, concierges, flight attendants, gate agents, airport experiences, challenges, compliments- just about anything! Your electronic travel voucher expires on the date indicated in the email you received. payment. Once your eCoupon expires, it will no longer be valid and will no longer hold any value. CIBC bank (Canadian Imperial Bank of Commerce) is also a partner in Aeroplan. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106711114', '');}, 'log_autolink_impression');flights. Customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can finally get a refund from the carrier. ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system. Anyone can inspect the balance in the e-Coupon only by visiting the official website of this airline. For further details, please refer to Redemption rules for aircanada.com. Treat your ACCredit with care. Largely due to covid quarantine restrictions. Each voucher is fully transferable, can be used multiple times and will never expire. eCoupons cannot be sold; unlawful sale or attempted resale is grounds for seizure and cancellation of the eCoupon without compensation. Reply Aug 16, 20, 4:28 pm For more information about the Air Canada Travel Voucher, please click here. Air Canada Travel Vouchers are not redeemable toward the purchase of Air Canada Flight Passes, group travel, Air Your flight travel credit number is a 6-digit alphanumeric code. Check In Now. If your email address changes, please contact Air Canada Customer Relations. Air Canada reserves the right, and the eCoupon holder agrees, that Air Canada may at any time change the present Terms and Conditions or contract with another third party to administer the eCoupon program. Please respond to the following question: If you received your ACCredit due to a situation covered by the Air Passenger Protection Regulations, your credit does not expire. In order to ensure that delivery information has been entered accurately, we recommend that customers review all details provided. Nada. Make sure you are both carrying valid ID, and dont forget to bring your electronic travel voucher number. (1) Peachtree St NW, Atlanta, GA 30303, USA, (2) B 44, Bhabha Marg, B Block, Sector 59, Noida, Uttar Pradesh 201301. At this point it said it would take 6 to 8 weeks. use another form of payment. Information on scheduled and estimated departure and arrival times, delays and cancellations. Air Canada reserves the right to deactivate or reject any ACCredit issued or procured, directly or indirectly, in connection with fraudulent actions. Read the traveler list that covers all travel related requirements, regulations, documentations, baggage, customs to immigration and much more. Please note that electronic travel vouchers are different than the Air Canada Travel Voucher. For that I am appreiative. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-107543510', '');}, 'log_autolink_impression');flight is ex EU you are entitled to a refund. When the vouchers apply a different currency, the applicable exchange rates are calculated through the Reuters Currency Calculator. The electronic Voucher from Air Canada airlines expires on the date mentioned in the email and is not valid after that.