YouView TV Ltd 2023. 14-12-2020 My husband . 17h30. All Rights Reserved. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Sorry you are experiencing a problem with BTTV. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 16h55. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. There are various different levels of reset modes 2 (factory reset keeping recordings) . If you look on the public YouView forum, there may be posts there showing you how to do it. 24-04-2019 All rights reserved. Do you have a current BT TV subscription? This happened to me a couple of weeks ago. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 21h23, on Some would say that yours has done well to last three years. Visit our full contacts page here. Hope you're keeping well in these strange times! Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. 14-12-2020 I believe there is a maintenance mode which you can get into, which may give you more recovery options. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! We followed the user guide instructions and Googled every possible solution without luck. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. 14-12-2020 I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Thanks. Hi John. Ive made quite a few recordings, although none in 4K yet, all with no problems. 13-04-2020 11:52 AM. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. When I powered it back on, it seemed to work again. 04-04-2020 I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. Model number 91-00438. Select Software Information. Re: YouView+ UHD box stuck loading and needs full factory reset. All rights reserved. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. All rights reserved. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. 14-12-2020 If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on More info. 01-05-2019 05-07-2022 12:11 PM. I will also have had a BT Youview box from BT just under 6 months now. At that time, I switched it off and left it unplugged for a minute or two. Access from your Country was disabled by the administrator. on please let us know how you get on with a 4K recording. Are you familar with perforing maintenence mode resets on Youview boxes? Remember all of your recordings and personal data will be deleted. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) I've sent you a Private message explaining how you can contact the forum moderation team. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? It took 2 full resets before the box started working again. YouView TV Ltd 2023. Thanks, are you saying that you think the hard disk has died then? Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Youll be greeted with a friendly Hello telling you that your box has restarted. Hi, thanks for your reply. 15-12-2020 I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. The broadband blue light isnt coming on either. TalkTalk is sending a new TV box. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. 25-04-2019 You may be able to change the hard disk inside. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Thanks for your time and help. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Read our cookie policy. 9h42. 01:40 PM. Press and hold the reset button on the right-hand side of the box. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. If not then I'll go for the full factory reset deleting recordings. Are you currently in a TV contract with BT ? The hard drive sounds like its trying to do something but nothing happens. Cheers . 11h53, on We can't get past the message Freeview Loading. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. Either way, the box is effectively dead. Visit our full contacts page here. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. BT TV. Then find your instructions below. This site uses cookies. Leon, did you use the delete recordings option or keep them? DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. If you're not and you don't, it's time to go shopping. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. If youd like to join in, please sign in or register. Check here: https://community.bt.com/t5/notes/privatenotespage, on 01-05-2019 T1000 boxes have a reputation for premature hardware failure. Unplug and reconnect power to yourbox. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. 10h40. Hi, im hoping someone can help me please. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. 04-04-2020 Until I saw this thread, I was blaming that for this symptom. Post back and let me know. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 12h01. Need help with these connections? mode 4 (interenet reset keeping recordings) are the ones to consider. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. on Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. 04-04-2020 Already know your box model? Model number 91-00438. 04-04-2020 A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. You may be able to get it working again by going into Maintenance Mode and performing a reset. Me too, on my DTR1010. Glad our loyalty colleagues were able to help. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Release both buttons a few seconds after the BT logo appears on the TV screen. We use cookies on our website. Thanks in advance for any help you can give, on The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. By continuing to browse, you are agreeing to our use of cookies. 14-12-2020 I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Worked fine until last night. It also failed any recordings set up remotely or more than 24 hours in advance. 9h11. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. The broadband still keeps dropping. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. 14-12-2020 Update: Looking at some of the advice on this site, I have tried some of the reset options. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. With regards to the non loading, this is normally a sign of a catastrophic failure. on 17h17. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Only change is that I had to switch channels on broadband recently. I take it you arent on a YouView contract with Plusnet, or you would have their box? This can be causes by it being knocked while it was turned on. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. 14-12-2020 For help with your TalkTalk TV box, channels and apps. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. If this does not do the trick, then your device may be due for a software update. Mine has just started doing the same thing. Go to the Information & Reset sub-menu. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Registered in England. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 04-04-2020 Humax have a reputation for being the best Freeview / Youview boxes around. - edited Sadly factory reset stopped at set up broadband connection. You'll now see a warning screen. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. OpenReach engineers to the house. 05-07-2022 I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 04-04-2020 04-04-2020 From My Account you can also check your connection and test your line for any issues in the Service Centre. Thanks for posting back with what seems a positive result. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. 02:18 PM. The aerial cable is securely connected to the Aerial In/Antenna In port. 15-12-2020 YouView box not booting. More info. I've got a load of recordings I can't access. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. Very happy. We have a tv contract with bt. By continuing to browse, you are agreeing to our use of cookies. on To have two die on you like this sounds like very bad luck. Maintenance mode is used to recover your box when something has gone wrong with it. The different options available are displayed below. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. 17h00. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. I can't tell you what the model or software . 12h21. Once you have had a chance to test it out post back and let me know how you are getting on. I'm with PlusNet fibre using a TalkTalk box. It just seems to get stuck on the YouView loading screen forever. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. 02:48 PM, on It is a bt youview box. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Sign in or register to get started. It is strange because the catch up players work fine. 16h45. Thanks. See our connection guide. on Have you upgraded recently ? Hi@SiGreenwood thanks for sending over your details. 14-12-2020 So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. 04-04-2020 We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. I have had a retail Youview box almost two years now and have had very little problems with it. The Ethernet cable is securely connected to the Ethernet port. Hi John. mode 4 (interenet reset keeping recordings) are the ones to consider. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Turn the power on using the switch found on the back of yourbox. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Yes I received my new box and it all seems to be working fine. This first happened about a week ago. You can print a freepost label to eturn the box if you wish. . Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Youview box used to work, no problem with other gadgets. (Yes, I have pressed the 'Me Too' button.) I bought the box a few years ago to record and access freeview channels. I think that hardware failure is a possibility. Hello. If you speak with our customer loyalty teams they can add This to the account for you. The broadband still keeps dropping. You view box stuck on loading page. Until I saw this thread, I was blaming that for this symptom. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Thats not meant to happen. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Factory reset, delete recordings. I am now trying a full factory reset. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Many thanks. Ive done a factory reset to no avail, any ideas? It is described at. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. on I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? 17h05 Give it a couple minutes to get itself ready and then it should load as usual. 05-07-2022 Update 2: Have tried software reset (recommended) and both factory reset options. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Switch on the power switch on the back of your box and a red light should appear on the front. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 12-04-2020 Your account is set up as TV store only and a TV account should be set up as multicast. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. Instructions for doing this can be found here: Mine has just started doing the same thing. We know how important recordings are so we do offer options to keep your recordings. 23-04-2019 The new box should be with you on Monday. If so have you had a chance to test it yet and with large recording on in 4K? When I powered it back on, it seemed to work again. (As fine as they ever do on my poor internet connection lol). 17h06. 04:00 PM. Internet/USB Recovery, delete recordings. Make sure you keep the box in standby. It looks like you're new here. It looks like you're new here. We need to access Maintenance Mode from the start up screen. The YV persistently tells me it can't connect to the internet. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Thankfully most of the programmes were also recorded on my freeview play box. My YouView box no longer starts up. To check for a software update, follow the steps below: Press the YouView button, select settings . . Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. Sign in or register to get started. Make sure you keep the box in standby. http://videos.youview.com/support/maintenance_mode.pdf. The box light will turn blue, Press the button on the top of the box. Any advice would be appreciated. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. I would still be inclined to get it replaced under warranty. They are known for gradually dying like this. 01:04 PM, on Humax say that the failure rate is within industry norms, but they would, wouldn't they. (Although i'm not sure why the drive would affect the 'settings' menu)? Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Hi, no I don't have a subscription. If it does then you have the original Humax DTR-T1000. David It is described at . I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Factory reset, keep recordings. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. 24-04-2019 Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. In the latter two cases, a message on-screen literally says sorry, selected option failed. 01-05-2019 Go to the main menu by pressing the blue Home (or YouView) button on your remote. Switch power off by removing the power cable. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. If you want to continue, just enter the numbers shown on the screen . However, this time, that remedy does not seem to work. There are various different levels of reset modes 2 (factory reset keeping recordings) . 12:54 PM, on I've arranged for a replacement box to be sent and returns packaging to return your existing box. I'm really glad to hear you've received the new box and all appears to be well. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. IThanks for that, I'm surprised it lasted less than a year. / 3.3.168: Complete: BT: YouView TV Ltd 2023. By selecting Accept, you are agreeing to our cookies. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). My YouView box no longer starts up. This is the first problem that's a bit of a killer :-(. A YouView Box FAQ. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. The third one might be fine. on This can be causes by it being knocked while it was turned on. Hi@SiGreenwood Did you receive the new box OK? I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. With regards to the non loading, this is normally a sign of a catastrophic failure. on on This site uses cookies. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. YouView+ UHD box stuck loading and needs full factory reset. The factory reset keeping recordings worked! YouView TV Ltd 2023. 15-12-2020 Not sure what box model you have? on Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. on 03:34 PM, on This will keep your recordings but you do need an internet connection for it to work. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. on on A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Follow these steps: Turn the power on using the switch found on the back of your box. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Me too, on my DTR1010. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? Youview Box stuck on please wait. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. please let us know how you get on with a4K recording. My box has a repeat problem. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. I'll let @JohnC2 as he isn't in the office today. 04-04-2020 04-05-2019 Which youview box model is it ? The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. 8h37. Take a look at the forum I mentioned. I've seen a packageremoved when a fibre upgrade has been done. However, this time, that remedy does not seem to work. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach.