In order to purchase Merchandise, Tickets, Services or any other products via the MyMeter Entities or via Third Party Sales Locations, you may be required to provide complete and accurate personal information, including, without limitation, your name, address, telephone number, e-mail address, credit or debit card information and shipping address. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use. IN NO EVENT SHALL MYMETER ENTITIES BE LIABLE FOR ANY BREACH IN TRANSACTION SECURITY CAUSED BY A THIRD PARTY ARISING OUT OF OR RELATING TO ANY ATTEMPT TO PURCHASE PRODUCTS, MERCHANDISE, TICKETS OR SERVICES. To use this Website you must disclose personal information about yourself. By utilizing a credit or debit card for purchase of any Services or any other applicable products offered via the MyMeter Entities, you authorize MyMeter Entities or Vendor to charge such card on the periodic basis as specified (e.g., once per month for monthly Services) in the amount described on the applicable Service or Services' purchase path(s). Latest News Winter Storms Bring Near-Term Drought Relief to the State P asadena Water and Power provides electricity in Pasadena in Los Angeles County, California. MyMeter Entities in its sole discretion may amend this Agreement, and your use of this Website or the other MyMeter Entities after such amendment is posted on this Website will constitute acceptance of it by you. EXCEPT FOR ANY WARRANTIES THAT MAY BE EXPRESSLY PROVIDED BY MYMETER ENTITIES AND/OR THE APPLICABLE VENDOR, THIS WEBSITE, THE OTHER MyMeter Entities, AND ALL MATERIALS CONTAINED OR DISTRIBUTED HEREIN AND THEREIN, INCLUDING, BUT NOT LIMITED TO, ALL PRODUCTS, MERCHANDISE, TICKETS AND SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. MyMeter Links to and from this Website and/or MyMeter Entities from or to Third Party Sales Locations, Third Party Social Networking Features and other websites or locations maintained by third parties, do not constitute an endorsement by MyMeter Entities of any such third party website or content. Your ability to purchase Merchandise, Tickets, Services and/or any other products offered via the MyMeter Entities is subject to limits established by your card issuer. Create My Account. Our Website contains links to other websites produced by operated by unrelated third parties. Third party text, photo, graphic, audio and/or video material contained on or incorporated in the MyMeter Entities shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. Test | Pasadena Water and Power IMPORTANT: Refuse only customers cannot register for the portal at this time. This Privacy Policy applies only to this Website, unless you are notified otherwise upon accessing any third party website or product, in which case the terms and conditions set forth in such notification will apply. We do not have an email on file for your Account Number. Users of this Website are subject to this Agreement. If MyMeter Entities determines, in its sole discretion and judgment, that your Submissions violates, or may violate, any of the terms of this Agreement, MyMeter Entities reserves the right to (a) refuse to allow you to upload information or otherwise transmit material; (b) remove and delete your Submissions; (c) revoke your right to use this Website, the Public Forum; and/or (d) use any technological, legal, operational or other means available to enforce the provisions of this Agreement, including, without limitation, blocking specific IP addresses or deactivating your registration on this Website or the Public Forum. You may download one copy of the MyMeter Entities on any single computer for your personal, non-commercial home use, you must not reproduce, prepare derivative works based upon, distribute, perform or display the MyMeter Entities without first obtaining the written permission of Accelerated Innovations, LLC and the teams or organizations noted herein. You represent that your Submission is an original work by you or that you have all necessary rights in it and to submit it to MyMeter Entities under the terms of this Agreement. If you don't want to receive these, you may change your preferences by accessing your profile section within your Website account. The Privacy Policy of this Website explains how such information collected via the MyMeter Entities may be collected and used by MyMeter Entities. Should you have any questions about the purchase of product via this Website, please call Accelerated Innovations LLC Customer Service at 651-757-4200, or e-mail support@acceleratedinnovations.com. This account number is not valid. Name on Account: Enter your name EXACTLY the way it reads on your bill and make sure to include your middle initial if used. If you set your browser or Adobe Flash options not to accept cookies or local shared objects, you may not be able to take advantage of certain services on our Website. All Rights Reserved. The Distribution Charge recovers the cost of delivering electricity from our receiving station at the edge of the City to you. Copyright 2023 City of Pasadena. As time passes, MyMeter Entities may be sold along with its assets, or other transactions may occur in which customer information is one of the business assets transferred. Create My Account Call customer service for help: (626) 744-4005 Skip to Main Content City of Pasadena Home Your consent also indicates that you consent to receive communications or solicitations, but if you later change your mind, you can revise your preferences by accessing your profile section within your Website account and removing your personal information. Customers are now able to save time and paper by enrolling in paperless billing. USE OF THIS WEBSITE, ALL OTHER MYMETER ENTITIES AND THE PRODUCTS, MERCHANDISE, TICKETS AND SERVICES, INCLUDED HEREIN AND THEREIN, ARE AT YOUR EXCLUSIVE RISK, AND THE RISK OF INJURY FROM THE FOREGOING RESTS EXCLUSIVELY WITH YOU. No third party provider will be held liable in any way to any Website user or to any third party or to any other person who may receive information in the materials or to any other person whatsoever, for any delays, inaccuracies, errors or omissions there from or in the transmission or delivery of all or any part thereof or for any damages arising from any of the foregoing or occasioned thereby. Pasadena Water and Power Sign In Pay Your Bill & Manage Your Account Quick Links Bill assistance and services for low-income customers, all Under One Roof. Please contact Customer Service if you need immediate assistance or try again later. MyMeter Entities is not responsible for the availability of these third party resources or their contents. Winter Storms Bring Near-Term Drought Relief to the State, Power IRP Virtual Community Meeting on April 27. Call customer service for help: (626) 744-4005, Understanding Your Redesigned Residential Bill, PWP Customer Service Line Free home efficiency assessment and upgrades for residential customers. We may also collect other personal information that will be identified on applicable page(s) of this Website. Purchases from the MyMeter Entities are not exempt from sales or use taxes simply because they are made from the Internet or because MyMeter Entities is not required to collect sales or use tax by any particular state or region. Problems should be reported to Pasadena Action Line at 713-475-5555. With your permission, we may also send you e-mails with special offers and promotions. Pasadena Water and Power If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to accept or reject most cookies. Utility Bill Payment Assistance - City of Pasadena You must pay all amounts accrued in your account, including sales tax and shipping and handling charges, when due. In order to participate in MyMeter Entities, you will be asked to register an account by providing certain personal information such as your name and/or email address. The trademarks or service marks displayed herein are the sole property of their respective entity or licensee and may be used only with permission of the entity including but not limited to the Teams, Leagues and Organizations noted herein, MyMeter, and Accelerated Innovations, LLC. Our registration and order forms contain a box to place your name, address, email, and or cell phone number indicating your consent to receive special offers and promotions from us. For details, see the website of, or otherwise contact, the applicable taxing authority. The City of Pasadena is dedicated to delivering exemplary municipal services responsive to our entire community and consistent with our history, culture and unique character. "Spyware" or "adware" is any software which has been downloaded to and/or installed on an Internet user's computer, without the user's actual consent, and facilitates the distribution of any commercial message to the user. Call customer service for help: (626) 744-4005. For outage information, visit https://t.co/ZxqUZvrbV2 Power Emergencies 626.744.4673. MYMETER ENTITIES EXPRESSLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR ANY DAMAGE, LOSS OR INJURY ARISING OUT OF: THE ACTIVITIES OF ANY VENDOR, THE MERCHANDISE OFFERED BY THE VENDORS, ANY LOSS OR INJURY RESULTING FROM YOUR ACCESS OR INABILITY TO ACCESS THE MYMETER ENTITIES, ANY THIRD PARTY SALES LOCATIONS OR ANY PRODUCT OR SERVICE THEREIN, OR ANY LOSS OR INJURY ARISING OUT OF YOUR PURCHASE OR USE OF ANY PRODUCTS, MERCHANDISE, TICKETS OR SERVICES. Please make sure to change your password the next time you log in. We are committed to safeguarding your privacy online. 100 North Garfield Ave., Room N106 Power Emergencies 626.744.4673. In consideration of your use of the MyMeter Entities, you agree (i) to provide accurate, current and complete information about yourself as may be prompted by any registration forms ("Registration Data"); (ii) to maintain the security of your password and identification; (iii) to maintain and promptly update Registration Data and any other information you provide to MyMeter Entities, and to keep it accurate, current and complete; (iv) not to sell, transfer or assign your account; and (v) to be fully responsible for all use of your account and for any actions that take place using your account. MyMeter Entities may change, suspend or discontinue any aspect of this Website or the other MyMeter Entities at any time, including the availability of any product, Merchandise offering, Ticket offering, Service, feature, database or content. The Privacy Policy of this Website explains how such information may be collected and used. Electric vehicle incentives to help you go green! Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. If the account number, expiration date or other information of any credit or debit card account associated with your subscription Service changes, MyMeter Entities recommends that you update it as soon as possible. We use automatic methods such as cookies (small amounts of data, which often include an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive), single-pixel GIF images ("web beacons") or similar technologies, alone or in combination with personally identifiable information you choose to provide us, to make our Website work better, to understand Website usage and trends, to deliver a more personalized experience and to improve our content and offerings. If you want to review or revise the personal information you provided during registration on this Website, and whether you want to receive communications from us, you can either (1) click here to log in, and then click on the applicable menu option on the web page, or (2) call Accelerated Innovations LLC Customer Service at 651-757-4200. Frequently Asked Questions Frequently Asked Questions - Water Meters (PDF) Contact Us Water Billing Email Water Billing Physical Address 1202 Southmore Pasadena, TX 77501 Mailing Address P.O. MyMeter Entities may bill your credit or debit card at the time the Services, Merchandise, Tickets or any other products offered via the MyMeter Entities are ordered or shipped, and the appropriate Vendor may bill your credit or debit card at the time your Tickets are ordered or shipped. 2023 Clean Power Research, L.L.C. Whether any sales tax will be collected on a given purchase and the amount of tax charged depends on a number of factors including whether the seller is subject to tax in a given jurisdiction. If we are required to do so, we will, of course, obey the law. Certain cookies that are set when some video products are accessed on our Website, called "local shared objects: or "Flash cookies," may not be managed using the settings in your web browser. You acknowledge that by submitting your Submissions via the Public Forum, no confidential, fiduciary, contractually implied or other relationship is created between you and MyMeter Entities or between you and third party Vendors other than as expressly set forth in this Agreement. Receive up to $4,000 in free energy and water-saving upgrades. None of these services are available to children under the age of thirteen and any such child is prohibited from using said services. Check out PWP's emergency preparation tips to ensure you and your family are ready for a power outage. Bill Payments | Pasadena, TX Learn how to identify scams and imposters that may pose as PWP officials. Account Number Hint: Include the dash in your account number EXACTLY the way it reads on your bill. Copyright 2023 Pasadena Water and Power. If you want to close your account with us and have us delete the personal information in it (except for information that we keep for record-keeping purposes), you should contact Accelerated Innovations LLC Customer Service at 651-757-4200. PWP Customer Service Line 626.744.4005 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays 100 North Garfield Ave., Room N106 Pasadena, CA 91101 If you feel you may have spyware from another company installed on your machine, there are various anti-spyware/adware software applications available on the Internet to identify if this has occurred. This Agreement will be governed by the laws of the State of Minnesota applicable to contracts entered into and performed exclusively in that State. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE LIABILITY OF FANCONNT ENTITIES IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. Pasadena Water and Power Pasadena will combine world class events, science and technology, arts and culture, history and architecture with great neighborhoods and opportunities for all. MyMeter Entities will be entitled to recover its court costs and reasonable attorneys' fees and expenses incurred in successfully proving any breach of any term of this Agreement. This Agreement constitutes the entire agreement between the parties, and supersedes all prior written or oral agreements or communications with respect to the subject matter herein. Pasadena Water and Power | Pasadena CA - Facebook City Values Responsiveness Honesty and integrity Accountability Excellence Open, clear and frequent communication Innovation Diversity and inclusiveness Pasadena Water and Power's customers are charged an average residential electricity price of 21.02 cents per kilowatt hour. Because of federal law, we cannot knowingly collect any personal information from a child under the age of thirteen without the consent of that child's parent. 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays You shall not use the MyMeter Entities for any illegal, inappropriate, indecent or otherwise purpose. MyMeter Entities may in its sole discretion decline service to or terminate any account. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose, and/or share your personal and non-personal information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of this Website's Terms of Use or as otherwise required by law. Your Website account preferences are password protected for your privacy and security. Free home efficiency assessment and upgrades for residential customers. Project Apple | Pasadena Water and Power In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. Start New Service with PWP | Pasadena Water and Power Exactly 8,743 of them are commercial accounts, 57,802 of them are residential customers and one is an transportation account. We may also use cookies to enable you to use a "shopping cart" if you want to purchase goods or services while on our Website, to store your preferences associated with video streaming or other content offered from our Website and to offer you products, programs, or services based on purchase and Website usage behavior that you and/or other customers have exhibited. If you do not agree to this Agreement, do not use this Website or the MyMeter Entities. Power Emergencies 626.744.4673. Water Emergencies 626.744.4138. By providing us with this information you give us your consent to use your personal information for these purposes, we and our partners will only use it to complete the transaction or provide the service or product you have requested. A temporary password will be sent to your email on file. BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS AGREEMENT. In order to access it, you will need . Skip to Main Content . Water & Power Bill - City of Pasadena - Pasadena, California The personal information we collect may include, but is not limited to, full name, street address, e-mail address, telephone number(s) (e.g., home, work, mobile and/or fax) and birth date. Information on managing, accepting and rejecting these cookies is available on the Adobe website. Pasadena Water and Power's official Twitter account. MyMeter Entities and its third-party providers ("Vendors") do not monitor, endorse, edit or screen your Submissions, although MyMeter Entities its Vendors reserve the right to do so, and neither MyMeter Entities nor its Vendors shall be liable for your Submissions. Pasadena Water and Power: Rates, Coverage Area, Emissions - Find Energy Pasadena Water and Power ("PWP") , is a not-for-profit municipal utility, owned and operated by the City of Pasadena. This Website and the other MyMeter Entities may contain links and pointers to other World Wide Web sites and resources, including, without limitation, Third Party Sales Locations and Third Party Social Networking Features. Pasadena Water & Power has upgraded its online account management to better serve you. The section headings in this Agreement are for convenience only and must not be given any legal import. Please also be aware, MyMeter Entities may acquire this current information from our financial services partner and update the Payment Profile section of your account to include such revised payment information. You are using a browser that may not behave correctly on this site, please update your browser. Pasadena Water & Power has upgraded its online account management to better serve you. We do not transfer cookies associated with our Website to any other company, nor do we authorize any other company to access the cookies we have placed on your computer's hard drive. Please check your records and try again. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF MYMETER ENTITIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Pasadena, CA 91101. Accelerated Innovations LLC is the organization that produces this Website, which encompasses MyMeter Entities. Effective February 1, 2020, this policy on Discontinuation of Residential Water Service for Non - Payment is set forth by PWP in accordance with the City of Pasadena Municipal Code, General Fee Schedule, 626.744.4005 This Website and other MyMeter Entities may offer you opportunities to vote in connection with certain events and also to enter games, contests and sweepstakes. In states or regions that impose sales or use tax, a purchase is subject to tax unless specifically exempt. The information you provided does not match our records. You are solely responsible for your Submissions and must use the Public Forum in a responsible manner. 2016 Accelerated Innovations, LLC All rights reserved. By participating in any such event, you signify your agreement to all special terms set forth on this Website and/or the other applicable MyMeter Entities, Team, Organization or Entity applicable to the event as well as the terms of this Agreement. Box 1337 Pasadena, TX 77501-1337 Phone: : 713-475-5566 Fax: : 713-475-4945 Directory Due to technical difficulties we are not able to reset your password. These companies are called "network advertisers." Sections 6, 7, 8, 9, 10, 11 and 12 of this Agreement will survive any termination or cancellation of this Agreement. PWP Customer Service Line 626.744.4005 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays 100 North Garfield Ave., Room N106 Pasadena, CA 91101 PWP Forms Water Task Force | Pasadena Water and Power Login - PowerClerk Water Emergencies 626.744.4138. We may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page. In order to access it, you will need to create a new account on this system with a new log in ID and password, which takes just a few moments. Pasadena Water & Power has upgraded its online account management to better serve you. By purchasing any Merchandise, Tickets, Services or any other products offered via the MyMeter Entities, you acknowledge and agree that your credit or debit card is being charged by the payment processor of MyMeter Entities or its Vendor, the operator of such product or service. You must notify MyMeter Entities immediately of any change in your credit or debit card information, including any change to your home address. In addition and without prejudice to any other remedy available to MyMeter Entities, MyMeter Entities may immediately terminate this Agreement if you breach any term of this Agreement or other operating term set forth by MyMeter Entities in the MyMeter Entities. City Mission The City of Pasadena is dedicated to delivering exemplary municipal services responsive to our entire community and consistent with our history, culture and unique character.