The dentists and staff at Aspen Dental offices around the U.S. provide access to high quality, affordable dental care for millions of patients, the Syracuse-based company said. I claimed bankruptcy a few months after that. Their extremely restrictive hours has made it impossible for me to taking any more time off from work and they are unwilling to even to accommodate. So, I am not whole.They benefited from the work. I then used my original dentures until my next scheduled visit. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. maybe a break in price for putting my teeth back in or free. I knew my teeth were bad, that is why I was there. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Is this your company? I paid along to have an implant. At Aspen Dental, we believe in doing just about anything to make our patients smile by going the extra mile. Visit Stone Dentistry & Dentures in cicero. The dentures never fit comfortably. They carefully measured my mouth, took x-rays, and crafted dentures that, after pi. Please email me an updated invoice with a zero balance. Dora office. So I went back in over Christmas Break to get them to adjust it. BBB Business Profiles are subject to change at any time. TO: Owners of Aspen Dental office Causeway Blvd, Brandon, Florida MISSION: ? After a week or so, I noticed that one of my upper teeth that they did a filling on was feeling weird. Enter the refund amount as a negative amount for Ins Pay (e.g. See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Clinton, NY. So why are they allowed to own dentists & dental offices? (does it range from severity? I went to Aspen Dental in *************, ***** in March 2021. Did and boy was he miffed. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. She is good at explaining the condition of my teeth at the same time the options that is available for me. We paid the bill in full, and scheduled the appointments. PBS is a 501(c)(3) not-for-profit organization. Additional funding is provided by the Abrams Foundation; the John D. and Catherine T. MacArthur Foundation; Park Foundation; the Heising-Simons Foundation; and the FRONTLINE Journalism Fund with major support from Jon and Jo Ann Hagler on behalf of the Jon L. Hagler Foundation, and additional support from Koo and Patricia Yuen. The other Crown I found out later they placed wrong where they filled the cavity was supposed to be where the crown went to begin with. . I have gone back several times for adjustments. Aspen said they do; now Im stuck with another bill. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Desired outcome: I called Aspen and they said they sent it in in June and were waiting for it to be processed. On 06/29/20,I went to aspen dental and had partial made upper and. I called and explained that I paid already and should not owe anything. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. I asked for a call back I never got it and she was never in the office when I called several other times. The lawsuit was filed yesterday in federal court in Aspen Dentals home state of New York. I have had it with the lies that I have been told over and over by Aspen Dental, I would not ever use them again. Well guide you through the process. Thank you, Aspen Dental Refund Processing in East Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons View all businesses that are OPEN 24 Hours 1. Called immediately and told by Lynette that she would contact corporate to resubmit this called my insurance to find out that this was NEVER filed with them to begin with. I've had many entist in the past 50+ years, and he is one of the ve, The name of our practice is "Very Gentle Dental", where we provide quality dental care in a very gentle, friendly, noninvasive manner. I do not trust this company at all to get the work finished as I am finding out that no only are they rude, condescending and threatening, but also the fact that they have overcharged me. I kept receiving bills every month from Aspen Dental for the amount that they said the insurance would cover, so I called them up and asked why. I wish to have all claims reversed and payments refunded so that I may seek adequate care from another practitioner. XXX-XXX-XXXX. This required a follow-up appointment for the excess adhesive to be DRILL out of the empty space by a different technician per my request. I have been in so much pain, I REALLY need help. It just so happened that when I was cleaning the denture I saw the broken screw sticking on the denture. Thank you. Incorrect billing and not fitting denture. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. Open Dental Software - Insurance Refunds 4 days later I received mail starting that I owe ASPEN DENTAL $289 for a FREE EXAM. This will surely increase the credibility of your complaint. I am checking with you again because I have very little (if any) confidence in the Mt. be ready to get more. Complaint: 16885325I am rejecting this response because: Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. I needed a denture repair. Thats not the doctor you want extracting your teeth, or recommending their extraction. The complaint has been investigated and resolved to the customers satisfaction. And that I should receive the refund within 2 weeks. Aspen Dental Refund Processing in Syracuse, NY About Search Results Sort: Default All BBB Rated A+/A Coupons 31. If you can't be honest about your mistakes, then you don't get my business. Read our FAQs Speak to your local office They are using collection letters threatening my credit to manipulate me into paying them. First, they added items to our bill that we didn't ask for- $40 toothpaste, From Business: Aspen Dental in Hilliard, OH is open for all appointment types. Wrong. I provided my dental insurance group Id number and met life contact information so Tamara could contact them to process for the FREE EXAM.. Tamara told me that my insurance wasn't working which was very odd.. 4754 Commercial Dr Ste 2, New Hartford, NY 13413, 5112 W Taft Rd., Ste S, Liverpool, NY 13088, 5663 E Circle Dr Cicero Ny, Cicero, NY 13039. The woman I spoke to was very friendly, and good to deal with. Exemplary patient, From Business: Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, I have to say this was the worst experience I've ever had at a dentist. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. I got a phone call from their staff while I was at work telling me it was an Orthodontic consultation and it would cost 437.00 I said no way I never agreed to that it was supposed to be a cleaning and a filling and that my wife told me two visits for the cleaning. to tighten the loose partial that occured while I was in the dentist's office! I paid for upper implant dentures & 8 gold teeth that has not been received. International Association of Better Business Bureaus. Once in the dentist chair, I was told I needed to pay $500.00 more to complete the dental work.I am 72 years old , on a fixed income and don't have extra mony to spend. Sent to finance lady, of course they said the most expensive package was best for me. Please note that this policy supplements the overall refund policy and is strictly related to dormant or aged credits. This nightmare is finally over, and we can put this matter behind us for good. Pain has a way of making people see things differently, and it changes priorities. I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. *********************** pulled a bait in switch that I will need to sign a release form something he never mentioned during the phone call on December 29, 2021. In the Account Module, double-click on the claim. 2 weeks went by I called ***** and they told me to wait until the end of the billing cycle, that was May 2nd and still have not received the refund. This review was chosen algorithmically as the most valued customer feedback. The dentist had already left the room so I told this to the assistant, who checked with Dr. Takeda and came back to tell me the dentist said I should wear it like that and make an appt. BBB is here to help. Increases your cash flow, From Business: Simply Beautiful Smiles makes it easy for you and your family to get affordable and quality dental care. That tooth rotted underneath causing the bridge to come off. Stuck in the elevator and stuck with a big bill. Get it? Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. The insurance representative said that they paid claims filed by Aspen twice for the exam/X-rays and then for the filling to repair the tooth. As with most other Aspen dental obligations and promises, the refund hasn't been issued as of today, 10 days later. As I stated, this is the second time this has happened. Customer Reviews are not used in the calculation of BBB Rating. Find 475 listings related to Aspen Dental Refund Processing in Clinton on YP.com. It wasnt until I recd a billing statement from their office that I found out I had been charged for a toothbrush and a bottle of mouthwash. really. Thats a set-back for the patient and for dentists trying to help their patients, while making a decent living. The first payment a mistake was made. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. On October 22nd, 2015, the Indiana Attorney General's Office signed a settlement agreement with Aspen Dental for deceptive marketing tackets the company used. Its what rules under capitalism. dental practices, employ, or in any way supervise the dentists providing dental care. Desired outcome: Work done went bad in less than a year. She is good at explaining the condition of my teeth at the same time the options that is available for me. (does it range from severity? YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. Then approximately two weeks after that I received two checks totaling the amount I had paid toward the remaining balance. this confrontation occurred on or about 4/26/23. The patient may have been lied to, in order to placate them in hopes the patient will just go away. In the meantime, the dental office refused to see me because I wasn't paying the payments. She then told me my best option were implants. They are not trying to charge me because of their mistake, Desired outcome: Enter any needed check information and enter the payment amount as a negative . My experience here has been wonderful. I attached the screen shots to this complaint. Final thoughts: For me, it has always been about becoming the best dentist I could be. In October 2021, I get a **** from a collection agency saying I owe $95 to Aspen Dental. On what was supposed to be my last visit to receive the partial, after several adjustments, it finally fit comfortably and was then given to someone to polish. When he left the area, his assistant bent down and said "make them re-do it". The real crown fell out 2 times. She said she would look into it. Even when you are sending a check back to a patient who has requested an over payment. Aspen Dental fixed 3 filings for me that were originally completed over Thanksgiving Break. Still charged me more money for the quote. The first appointment was supposed to be a deep cleaning and the second was supposed to be a filling. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. I believe that Aspen Dental is trying to scam me into paying them for services that the insurance company already paid. This will surely increase the credibility of your complaint. After carefully comparing the bill to the printout that I paid, I was able to find the problem. Jennifer Ebanks. I rescheduled another visit since my tooth still isn't feeling right for 1/24/22 at 3:30pm as I could make that appt from work. I called Tamara back at Aspen Dental Abingdon Maryland and told her that she lied and that you don't need that to process a FREE EXAM claim.. she then told me that if I come back to aspen dental abingdon Maryland that going forward I would need to give them my social security number because they only email claims, not fax or mail them.. and the exam is now actually a FREE EXAM! I called my insurance and had asked if they had received a claim from Aspen, and they had not. This crown had a hole in if from the lab thus requiring another scan. the office girl says she will call back and doesn't to make appt two times. Claim it and get a lot of features. At the beginning of the denture process, there is a "try-in . You must own it, good or bad, because people are going to hold you accountable. All the dentists speak perfect english with no accents, which is very hard to find, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. Syracuse Dental Group Dentists Website (315) 401-7778 314 Strathmore Dr Syracuse, NY 13207 32. So my first appointment was scheduled down at your location at Madison on East Washington, I took 2 hrs off work and drove 1 hr to this location to only be told they couldn't pull my tooth because they couldn't call insurance co. to verify my insurance. I did not give permission for my credit report to be accessed by the business. Hopefully I will be able to find a clinic that stands by their work and have a decent quality products. The dentist is so nice. Aspen Dental - be weary and do your research. And that my other refund would come all as one for the amount of $290. Dentistry has a reputation for being emotional, so well-run offices are always ready to handle these situations before they escalate. FRONTLINE examines how the Talibans ban on women working at NGOs has affected the distribution of aid amid several humanitarian crises, how it impacts Afghan women-led households and how it could influence international fundraising. Dr. Laura is friendly and gentle. I got to go back to work Sunday, I wont be off tell the weekend. I recently scheduled some dental work for my wife. Everything is new and digital. Its really difficult to watch this next video, but I did it once out of professional obligation. At Aspen Dental, by the time a patient knows they've got problem, the dentist (s) may have already moved on, along with much of the office staff. The Aspen Dental network is committed to breaking down barriers to care. I was making payments and just about every day I was receiving collection calls. Aspen Dental | Complaints | Better Business Bureau Profile BBB is here to help. I went in as scheduled in February for implant. The temporary crown fell out on the first day. . However, all of the fills and root canal crowns, went bad in less than 6 months. I had two insurances which were both billed then the balance I paid $1100 cash and the balace was financed thru Care Credit. Aspen Dental | Complaints | Better Business Bureau Profile His parents and paternal grandmother and I, We drove all the way from Utica filled out paperwork waited one hour to be told that eight other patients were ahead of us. Even had a girl call for a quote with her still the same price. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. BBB Business Profiles generally cover a three-year reporting period. Business response. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Class action lawsuit against aspen dental, I paid for comfilytes and got basic dentures, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I filed complaint with NY State Attorney General's office, got letter back they received it and have never heard another word. The policy covers all dental procedures provided by Aspen Dental, including fillings, extractions, root canals, and dentures. Aspen Dental in Cicero, NY is open for all appointment types. I also sent a letter to the CORPORATE office for Asspen detailing my compliants, my actions, whom I spoke with, and my expected resolutions/refunds. This lack of perspective is a weakness throughout the profession. They took my insurance card and told me that insurance would provide discounts of $7,445.01 and that the insurance would pay $2,863.92. So I let them do it, and paid cash for my part, the insurance company is Aetna. I would like any negative findings that *** have been reported to my credit removed. # 104658] I paid for a set of upper dentures. I am having a problem now with them billing me for something that as part of the group program they agree to accept a set fee.