You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. By helping Apple maintain strong relationships with customers, you are instrumental to our success. We are sorry for the inconvenience. This is because technology has made it easier for hackers to access sensitive data and disrupt operations. To view your favorites, sign in with your Apple ID. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. This training is usually part of the onboarding process and may last for a few weeks. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. The employment of computer hardware specialists is expected to grow at an average rate over the next decade. Testing and data processing for tests. enva un correo electrnico a Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. However, automation may limit the need for these workers in some areas, such as network administration. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. You reassure customers when delivering product diagnoses and potential solutions. When a customer needs assistance, you quickly assess their situation. excuses voor het ongemak. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Onze You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. You may be communicating with other technicians, engineers or managers. Youre a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple specialists' salaries vary depending on their level of education, years of experience, and the company size and location. naar Learn about inclusion and diversity at Apple. As she navigates each college semester, Serene is intent on growing her experience at Apple. enviando un correo electrnico a Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Copyright 2023 Apple Inc. All rights reserved. Ci Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. If you continue to see this Please help us protect Glassdoor by verifying that you're a Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Develop and inspire diverse teams that deliver amazing customer experiences. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. Your communication skills can also help you to troubleshoot technical issues with clients and provide them with the information they need to understand the problem and find a solution. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Working at Apple has actually made me rethink my academic goals. What does a Product Specialist do? Role & Responsibilities At other times, you refer customers to support team members who get them up and running again. IN-Technical Specialist - Careers at Apple Apple is an equal opportunity employer that is committed to inclusion and diversity. Aydanos a proteger Glassdoor y demustranos que eres una persona real. You maintain composure and customer focus while troubleshooting and solving issues. Find available Apple Store Support roles Learn about Apple Store Technical Support roles AppleCare Business Development Help manage Apple's service and support products, including AppleCare+ and AppleCare Protection Plan. Or you could make that all possible with work in training, communications, or leadership. You reassure customers when delivering product diagnoses and potential solutions. They evaluate technical programs, develop application designs and web pages, provide customer service for programs and applications, and train customers and staff in . If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Caso continue recebendo esta mensagem, You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization. Those who are interested in technology may move into positions such as technical support manager, technical trainer, or technical writer. With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Learn more about the E-Verify program (Opens in a new window) . Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . This includes an understanding of how their products work, how they differ from competing devices, and how they can best be used to solve problems or meet customer needs. Apple is a drug-free workplace. As a friendly voice of Apple, I want them to feel like theyre part of our extended family. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Thats what happens when you bring who you are to what you do. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Learn more about your EEO rights as an applicant (Opens in a new window) . Every call means a new opportunity for me to help our customers. At Apple, the learning never ends, and team members continually support each other. Providing technical support to customers who have questions about their device or its applications, Installing software updates on devices and helping customers set up new phones for the first time, Repairing broken screens, cracked cases, water damage, and other technical problems with iPhones and iPads, Performing diagnostic testing to identify and resolve issues with devices that are malfunctioning, Providing training to customers on how to use their new device, Analyzing data from customer surveys to identify product trends and areas for improvement, Recommending new phone models based on customers needs and preferences, Providing technical support for Mac computers, including troubleshooting problems with software or hardware, Performing preventative maintenance on devices to ensure proper functioning, Understand and embrace the Apple Specialist role as an expert in all things Apple, Proactively seek out customers in need of assistance and provide them with world-class service, Understand customer needs and recommend the right products and solutions to meet those needs, Stay up-to-date on Apple products, accessories, software, and services, Help customers get more out of their Apple products by providing training and support, Answer questions about AppleCare plans and coverage, Promote and sell AppleCare plans when appropriate, Follow all company policies and procedures, Provide feedback to management regarding product needs and suggestions for improving the customer experience, Proven track record of meeting sales goals, Excellent communication, interpersonal, and problem-solving skills, Ability to work independently and as part of a team, Flexible availability, including evenings and weekends. per informarci del problema. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple specialists must have a deep knowledge of all things Apple. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. At other times, you refer customers to support team members who get them up and running again. They can also help businesses to develop and implement best practices for protecting their data. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. an. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Careers at Apple verdade. Copyright 2023 Apple Inc. All rights reserved. You maintain composure and customer focus while troubleshooting and solving issues. United States Department of Labor. Come to us in your pursuit of success. Learn more (Opens in a new window) . Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple Specialist Interview Questions and Answers. I want them to know that solving their technical issue means as much to me as it does to them. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. When a customer needs assistance, you quickly assess their situation. ein Mensch und keine Maschine sind. When a customer needs assistance, you quickly assess their situation. Truth is, I feel great, too. Caso continue recebendo esta mensagem, Apple participates in the E-Verify program in certain locations as required by law. Learn more (Opens in a new window) . Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Apple Specialist Jobs, Employment | Indeed.com Its about what each member of my team wants to get out of their Apple experience. Both full-time and part-time jobs are available. Technical Specialist Job Description | Velvet Jobs You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Get started, Different together. As mobile devices become more complex, technicians will be needed to repair and maintain them. Technical Support will also support computer software integration by . While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. United States Department of Labor. Both full-time and part-time jobs are available. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. Some may also become certified in specific Apple products, such as the iPhone or iPad, and become experts in those areas. Lamentamos pelo inconveniente. At Apple, were not all the same. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. envie um e-mail para You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. As a busy new mother, Arlinda had very specific job criteria in mind. Si continas viendo este mensaje, Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Required setup of server and network. They must also have excellent customer service skills. UK-Technical Specialist - Jobs at Apple (UK) Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, youll address customers needs by reconnecting them with the Apple experience they love. This is in accordance with the Bureau of . With that foundation, your passion and values will drive you forward. Technical Specialists may be required to travel to customer sites. Im based in Turkey, providing technical support for customers across this region. an. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. What Does A Technical Specialist Do - Zippia Technical Support Specialist Job Description [Updated for 2023] - Indeed Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Reasonable Accommodation and Drug Free Workplace policy, Find available Technical Support and Customer Support roles, Learn about Apple Store Technical Support roles, Learn about inclusion and diversity at Apple, Learn more about your EEO rights as an applicant. Retail Tech Support - Jobs at Apple - Apple (AU) Retail - Careers at Apple A career as a Apple specialist can be very rewarding. Introduce yourself, and well get in touch if theres a role that seems like a good match. This knowledge can help you answer questions and provide solutions to customer concerns. This requires a lot of testing and coordination between different teams within Apple. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. United States Department of Labor. Here are three trends influencing how Apple specialists work. When a customer calls for help, you quickly assess their situation. scusiamo se questo pu causarti degli inconvenienti. Apple is a drug-free workplace. Some employers may prefer candidates who have completed some college courses. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. When a customer needs assistance, you quickly assess their situation. Apple specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. You even give. Related: Apple Technical Specialist Interview Questions and Answers. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. To view your favourites, sign in with your Apple ID. When a customer becomes an owner, its the beginning of a relationship. Technical Specialist - Apple Jobs Introduce people to the Apple products that help them do what they love in new ways. Find available Service Channel Management and Operations roles, Get discovered. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. para nos informar sobre o problema. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. The Apple Store is hiring now. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. A career with Apple may be closer than you think. We draw on the differences in who we are, what weve experienced, and how we think. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. As a busy new mother, Arlinda had very specific job criteria in mind. Your work hours will be based on business needs. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Programming of database, filter and batch. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple Technical Specialist Interview Questions | Glassdoor We offer the support youll need to thrive in whichever path you choosehere. At other times, you refer customers to support team members who get them up and running again. Apple Technical Specialist Job Description: Salary, Duties, & More Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. Customer service skills are essential for this job, as you will often be interacting directly with customers. . Si continas recibiendo este mensaje, infrmanos del problema los inconvenientes que esto te pueda causar. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Theyre so grateful and that feels really good.. Work at Apple Join a team and inspire the work. message, contactez-nous l'adresse Technical Support Job Description | Glassdoor Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Saving someones day is a rewarding way to spend yours. Help manage Apples service and support products, including AppleCare+ and AppleCare Protection Plan. The entire store team benefits from your commitment to providing the best care for customers. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. You reassure customers when delivering product diagnoses and potential solutions. Cupertino, CA. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. The tuition reimbursement program helped make that possible. enviando un correo electrnico a I was looking for stable, part-time work as I learned to balance life and parenthood. Youll help them bring their interests and imagination to life with Apple products and services. Nous sommes dsols pour la gne occasionne. message, contactez-nous l'adresse As devices become more complex, so too does the software that runs them. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Attention to detail can also help technicians troubleshoot problems and identify the source of issues.
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