I opened an account some time ago, but I have no. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. Also, if you've already ended the rental and removed the vehicle from your account, the bill will be sent to the rental car agency and the administrative fees will apply. That was our contract with E-Z Pass," recalls Carolyn. Example: Car to another car is acceptable. I have a question about my E-ZPass account. He said the rep believed the positioning of Vuolo's transponder may have been the reason the transponder didn't register. WebPlease contact the E-ZPass Service Center at once to update your account information and receive instructions on how to correct the problem at 1-888-860-9361. E-ZPass is Expanding! Quick links Bridge Toll Schedule Walkway Information Senior Citizen Discount FAQs This site is protected by reCAPTCHA and the Google. My transponder is not working. What should I do? I could not reach a human being to discuss and resolve this problem. Both customers were granted a one time courtesy and had nearly 6 grand in penalties dismissed. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Ralph Vuolo stands with his car. Your application may have been lost. E-ZPass users are charged $1.75 for each toll. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. WebTo dispute the administrative fees, the customer will need to print, sign, and date the back of the violation notices and why she is not responsible for paying the administrative Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. Those of us who don't own a car will have to associate the transponder with a friend or family member's license plate -- and be liable for any tolls they incur. "It's an entangled conundrum of a mess," laments Brienza. One $8 toll violation carries a fine of $100. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Now accepting donations to DRIVE SMART Virginia Education Fund. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I have no way of knowing Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. To open an account, however, you need to have a vehicle license plate to associate with it. New Jersey E-Z Pass Users Receiving 'Ridiculous' Bills With EZ Pass New Jersey If unpaid after 60 days There is a fee of $3.50 for businesses to use this service. Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. About640,000 vehicles have unpaid toll violations, according to the state. The E-ZPass system is used widely across the Midwestern and Western areas of the United States. If that wasn't bad enough, every time he tried to correct the situation in writing with E-ZPass, he was ignored. How can I have excessive EZ Pass fees waived in the E-ZPass Customer Agreement Terms and Now that's E-Z! If you incur a toll fine of $20 and a $50 administrative fee, your total charge will be $70. 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. Administrative Fee Amount; COLEMAN BRIDGE: $1.50: DULLES TOLL ROAD: $0.00: I-64 EXPRESS: $1.50: I66 INSIDE BELTWAY: $1.50: Follow him on Twitter @holveck_brandon. WebIf you use the Tag in a vehicle other than one of the class for which the Tag is designated, you may incur administrative fees of up to $100 per occurrence and/or be asked to transponder today. The reason for this is safety of the motoring public and safety of our employees that could be crossing toll lanes at any time. You will find stories of people who received multiple letters and havent faced any consequences yet. Happy Holidays. Find the right card for you. What do I do? Customer can login to their account at. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high toll amounts which is something that we are adjusted to and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ?? This same day I drafted and sent copies of my original payment and violation stubs and noted again on Section B that I was submitting proof of toll payment and continue to dispute the $50/ea Administration fee(s). The amnesty program is structured to collect at least as much as the state collects annually in toll debtand collect debts that otherwise might go unpaid. However, this is something that E-ZPass specifically recommends against: While E-ZPass doesn't elaborate on this, there's a reason that this is a bad idea. Request An E-ZPass Application - ezpassmaineturnpike.com There's no way to get to or from the airport without paying for a toll.". ABC7 New York 24/7 Eyewitness News Stream. Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. "They've changed their procedure and are providing additional training to the employees involved to make sure it doesn't happen again," Feeney said. How do I get additional mounting strips? The check or money order must be made out to the U.S. Treasury. No dice. "They're saying I owe them $2500," complains Brienza. No. He's been trying to get E-ZPass to respond to his complaints about violation notices. To do this, make sure that the rental car's transponder isn't active, pass through the toll and then search the applicable tolling agency to pay the toll amount before it's billed to the vehicle owner by mail. The spokesperson provided a further explanation of our experience. As your vehicle passes through, your E-ZPass account is charged the proper amount. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This review was chosen algorithmically as the most valued customer feedback. Receive 1 Free Night Award every year after your Card renewal month. The violation notices continued, with a new one arriving on Aug. 27. And another for Sept. 12. And on Dec. 7, he received another violation notice -- but no answer to his letters. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. Delaware says it is owed more than $143 million in toll debt. A Thrifty agent said the same thing. E-ZPass Administrative Fee Waived Letter - NY Tolls Information Fifty cents times five thousand percent will give e - z pass the twenty five dollars violation charge. account at a Walk-In-Center when will by transponders be activated? First, make sure the transponder is mounted in the proper location. E-ZPass TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. Before sending a violation notice to an E-ZPass customer, the system will re-check the customer account for a 10-day period to see if the balance has become good. $200 in fees for $3 in tolls. Copyright 2023 WABC-TV. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. What If My Enterprise Rental Car Needs an Oil Change. He tried it out on Dec. 29, and again, the tool booth said "toll unpaid," so that made for violation notice No. E-Z Pass The deal is civil penalties and administrative fees will be waived if the driver pays the original toll Is The White Lotus breaking up with Four Seasons ahead of Season 3? On Oct. 5, Vuolo wrote again, and again, his letter went unanswered. $200 in fees for $3 in tolls and potential jail time. We asked the New Jersey Turnpike Authority, which handles Vuolo's E-ZPass, to review the customer's records. Are Delaware's toll fines fair? We're looking forward to hearing that things stay corrected. To ensure that all users of MTA toll facilities pay their fair share, a series of enforcement measures were put in place to tackle toll payment evasion and chronic toll scofflaws, this included implementing a violation fee of $100 at our major facilities (RFK, Hugh Carey, Queens Midtown, Throgs Neck, Whitestone, Verrazano). PREVIOUS REPORTING:$200 in fees for $3 in tolls and potential jail time. I got the bill just in time to protest it before the charge automatically applied to the credit card on file. Call our confidential tip line 1-877-TIP-NEWS (847-6397) or fill out the form BELOW. I am filing this complaint here, mostly to vent and intend to send this same letter to NJ E-Z Pass and Credit Collection Services, The Better Business Bureau, and am considering sending it to NJ Governor Phil Murphy. But alas, no response. account number, no transponder and my check/credit card has not been cashed/debited. Other oddities happened with Vuolo's transponder. 26. I called the agency on 10/10/22 but was told they could not discuss this with me since it was my fathers account and I was not able to pass the phone to him for permission since he now lives in MA. Usually you just go online and process the violation under your EZpass account. We asked if the $11.99 daily rate only applied to days when the toll pass is actually used. You can enroll in E-ZPass with as little as $25 to start. The rental car companies are happy to rent a toll pass to customers and charge absurd fees for providing the "convenience.". There are only two possible outcomes: will you pay for the toll or file a claim? account. However, we can tell you the standard price for it is $50. the letter they receive from the Delaware Department of Transportation, Your California Privacy Rights/Privacy Policy, a $15 fee for the Fund to Combat Violent Crimes (only violations after Jan. 31, 2017), a $10 fee for the Volunteer Ambulance Company Fund (only violations after Jan. 31, 2017). To better keep track of an E-ZPass account and to avoid situations like these, we highly recommend that our E-ZPass customers sign up for Mobile Alerts, where they can receive low balance notifications via email or text.". Delaware drivers can settle toll debtsfor a fraction of the cost as part of a one-time amnesty program. Based in Virginia, USA. Yes. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. Check here before booking an award fare. On 8/30/22 I sent a fed up letter to E-Z Pass Customer Service noting Plate and Violation Numbers and reiterating my dispute. I pointed out this absurdity to the agent, and he shared another option: "You can go without the E-ZPass and just go through the tolls and pay $18.50 each toll you go through." You dont have to pay an administrative fee if you did not commit any infractions. It is not refundable. If unpaid after 30 days of the bill date, you will owe a $5 late charge. That means we went through exactly one toll during our rental -- as confirmed on the bill: But, instead of the $18.50 amount we were told we'd be billed, we received a bill from Dollar for $59.99: Tolls have become increasingly big business for rental car companies, particularly as the option to pay cash for tolls has vanished on many toll roads, as is the case in Boston. Please provide name and address to receive an E-ZPass information packet by mail: An application will NOT be mailed to you if you cancel this request. Vuolo even received several notices threatening a suspension of his registration. Here are the, instructions on how to enable JavaScript in your web browser. Our editorial policy at TPG is not to accept free travel from providers, so I declined the offer. Violation notices ramped up in 2014 and 2015, and Vuolo would answer each notice. Find Bamboozled on Facebook. Still, getting multiple toll violation notices in the same year can be pretty expensive. WebE-Z Pass says Brienza owed $108 in unpaid tolls. Text Alert Update. And another. Paying for the toll may be expensive for those who have committed the same infraction more than once. After youve committed the offense, you will receive a toll violation notice in your mail two weeks after the event happened. "He had every right to expect a response to his letters, and we failed to provide one.". They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. Violation FAQ | TollRoadsinVA Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Now accepting donations to DRIVE SMART Virginia But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. Car to a pickup truck with four tires is acceptable. External web sites operate at the direction of their respective owners who should be contacted directly with questions regarding the content of these sites. Given my personal experience, I can only imagine the exponential cost to NJ taxpayers to support NJ Administration! So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. With tolls in and out of the airport costing just $1.75 each for passenger vehicles, Dollar's policy was effectively that we had to pay $60 for $3.50 in tolls. Please click (https://www.ezpassva.com) here to navigate to our Production site. Petition I want EZ Pass to waive their administrative Yes - as long as all the vehicles are of the same classification for toll purposes. And again. Choose, Click here to enroll That's the $15 per toll administrative fee plus a $2.95 toll as the rental car is registered as a commercial vehicle. WAI Compliance | Community Rules apply to all content you upload or otherwise submit to this site. Waiver Letter for Payment Name of Sender Address of Sender City, State, Zip Code DATE RE: Bank or Loan Account Number To Whom It May Concern: This letter is a formal request to have my monthly payments of $150 on my car loan frozen and have all late fees waived for six months from DATE to DATE. Parking fees of less than $20.00 will be deducted from your E-ZPass account prepaid toll balance, while any Susan Quitzau. "When a so-called violation occurs due to E-ZPass not reading a license plate properly, it's not a violation," Vuolo wrote. On 8/29/22 I received another Prompt Attention bill. "I'm quite sure if I missed a violations payment I would be notified immediately.". If the account is not replenished within this period, a violation notice is issued for the toll plus a $50 or $100 fee per transaction, depending upon the facility, and the customer has 30 days to pay. NH. WebE-ZPASS NEWS FLASH CENTER. All rights reserved (About Us). Some of them are not even taken seriously. Can Someone Else Return My Rental Car Enterprise? waive I cautioned my brother that many tolls no longer have cash lanes but that we would be billed by license plate and I would pay the tolls. Freedom of Information Act | If you look at other states other states charge way less for tolls. Do Not Sell or Share My Personal Information. WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Supplies can be ordered by calling the Customer Service Center at 877-643-9727 or online at the. My wife Katie and I were renting the car for a week but we would only need to use the toll pass twice -- once leaving the airport and another time returning to the airport. We recommend enabling JavaScript for the best experience using our website. Can I still use. Another option for cash-paying customers Now accepting cash to replenish your E-ZPass at these participating locations: 2017 Virginia Department of Transportation | Terms apply to the offers listed on this page. WebRefer to this step by step process to sign up for an E-ZPass: Go to the E-ZPass website. I looked through the bills I had initially received and confirmed by my posted check that I had paid and E-Z Pass had received my payment. I need help spreading this message. The July 27, 2015 letter, sent certified mail, return receipt requested, noted the 10 violations he had received so far, plus the double charge from June, and Vuolo asked for a replacement transponder. As the low balance indicators at toll booths were removed, we initiated a public outreach campaign to proactively reach out to E-ZPass customers and recommend they sign up for Mobile Alerts to receive email and/or text messages of important information regarding their E-ZPass account.
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