Click the History subtab. Scan this QR code to download the app now. Go to your receipts. That's so bad, the other person must know exactly what they have done. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. This application is not endorsed or certified by Facebook, Inc. To send a full refund, follow the steps for Full refund. This app is also very well-suited to those looking for vintage pieces and the latest trends. There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. List Your Items on Depop. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Listing is fairly easy on Depop. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. This application is not endorsed or certified by Kidizen, Inc. Unfortunately, fraud and criminal activity does still occur on PayPal. View solution in original post 1 Kudo Login to Reply or Kudo The full terms and conditions are covered in the eBay Money Back Guarantee policy. Mention relevant aspects of the transaction such as dates and place of delivery. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. The best return or refund experience is avoiding one altogether. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Buyers want authenticity and transparency. Then . - made sure not to do it through friends & family because I know people get scammed that way so often. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. To send a full refund, follow the steps for Full refund. Grailed is a trademark of Grailed, Inc. 10 Great Marketplaces Every Reseller Should Consider. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. but I'm can't seem to upload them to the claim. Ah that's brilliant thank you so much, you've put my mind at ease!! This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. Advice is voluntary. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If you have questions, you can also message the seller to learn more. I know it definitely isnt damaged and he definitely isnt blocked from my side. Buyer wants a refund?? : r/Depop - Reddit The person paid via goods as PayPal took a percentage. I can affors to lose 100 percent of my sale. Listing Items on the Depop App. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Non-material goods, such as event tickets. However, it's important to note that Depop charges a higher fee. Buyer wants a refund?? Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. Email: support@depop.com. Or am I in the wrong for not stating the condition of it better? When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Today, Vinted is a popular thrifting app with millions of users. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Temper your approach. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Want to know more? This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app As know I have lost out on an item and money when I haven't done anything wrong? After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. There are two ways to list items on Depop: Using the Depop app. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. At their core, Depop and Vinted are both second-hand shopping apps and allow users to both buy and sell their preloved fashion. sold an item for 150 and going to revieve 130 smh. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. UK sellers: Getting paid with Depop Payments - Depop help GB So, if this sounds more like you, it may be worth paying the higher fee on Depop. Click the Refund this payment button that appears under the total. Follow these steps : Tap > tap All sold items. Buyer asks for partial refund after 2 weeks. The app is popular in countries across Europe, such as France and the UK. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Thanks for your submission to r/Depop ! You can find vintage pieces on Vinted, but they're certainly not as common. How do you handle a customer requesting a refund? Its always worth checking if a website offers Buyer Protection before you make a purchase. Hi, thanks for your speedy reply. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. This is a decent chunk of your overall profit, so it is worth keeping in mind. Can anyone help me? Check us out! We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. You are viewing the PayPal Community Archives. Log into your PayPal account. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! 3. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. Not long after, Depop transitioned to a thrifting marketplace. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. How do I refund a buyer who paid with Depop Payments? Depop's use of PayPal makes it a very secure option for both sending and receiving funds. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. Find the payment you want to refund and click on the name of the payer. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. This content may be old or outdated. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Tap > tap All sold items. When you make a purchase using links on our site, we may earn an affiliate commission. If you dont receive your money or goods youll have no cover and will be left out of pocket. How to Sell on Depop - A Beginner's Guide - shift4shop Home FAQ Quick Answer: How To Issue A Refund On Depop. 1999-2023 PayPal, Inc. All rights reserved. Dealing with Depop Returns and Refunds - OneShop What Is Buyer Protection and Why Do I Need It? - MUO This application uses the eBay API but is not endorsed or certified by eBay, Inc. He came to my house and tried out mower. If you want to sell items on Depop, the process is very simple. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. PayPal uses SSL 128-bit encryption to keep data safe. screenshot of the completed refund in your PayPal account) Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. Poshmark is a trademark of Poshmark, Inc. How does paypal know that what you received back isn't what you sent? Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. If you paid by credit card and the issuing bank has initiated a chargeback. Meet-in-person transactions. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. So in the event of an item received but not as described dispute its always one persons word against anothers. Determine if the flaw or issue was something you missed, or happened after the item left your possession. The issue was outside of your control and contacting the shipping service may help you settle the issue. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. Can you get a full refund on Depop? Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). Select the transaction you'd like to refund > tap Refund. PayPal provides buyers with 180 days to open up a dispute about a transaction. Here we will explain the return and refund process for Depop and how to avoid them in the first place! All purchases made through the Depop BUY button are covered by Buyer Protection. Answer: Verify the date of the Paypal transaction. 98. I didn't ship anything. Keep your cool and stay professional. Depop Returns & Refunds - How to Handle Them - SellerAider Tradesy is a trademark of Tradesy, Inc. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. This application is not endorsed or certified by Tradesy, Inc. Enter the refund amount and click Submit. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. 5 months later I get an email where he wants a complete refund.
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