Its sad I feel the need to prove that, as a customer.BEWARE -- if you book and/or pay for anything in advance with this spa, please do your due diligence. I would have brought my own food if we knew it was going to be this bad. The Ritz-Carlton Hotel Company, L.L.C. Staff was limited but very helpful. The Ritz-Carlton Charlotte is in an urban setting, and the exterior is nothing exciting. It's so sad. Guests submit their subscores and their overall scores independently theres no direct link between them. Executive suites cater to the business traveler and leisure guest, featuring both a separate living area with views of Uptown Charlotte and state-of-the-art technology. Lively lobby scene with BLT Steak, K Lounge and Bar Cocoa, 12,000 sq. call when I needed one. CARLTON Located in the heart of Uptown and surrounded by spectacular views, The Ritz-Carlton Spa, Charlotte is a true haven in the city. Dear Jenniferel8434QL, Thank you for taking the time to share your recent experience with us. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasnt your experience. I didnt even use the workout/Peloton room. And if you go on a weekday, you have to spend a little less than that for access to all the amenities. Accessible guest rooms with a 32-inch wide opening and accessible route, Service animals allowed for persons with disabilities. I would welcome the opportunity to speak further offline regarding your visit, and how we may recover for the future. The Ritz-Carlton Hotel Company, L.L.C. Kevin helped create an Easter surprise for our granddaughters who visited while we were there. She went on to ask if I had a reservation. You know what I mean? Good Morning Sal_Paradise, Thank you for such a comprehensive and respectful review of the hotel. 60 0 obj <> endobj ft. of meeting space and an innovative Design Studio for planners, Urban Garden with three settings for weddings, meetings and social functions, 10-foot ceiling and floor-to-ceiling windows with city views, Bathroom sanctuary with flat-screen TV, plush robes, dual vanities and separate tub and shower, Nespresso gourmet coffee and tea presentations, More than 12,000 square feet of meeting and event space, Penthouse-levelThe Ritz-Carlton Spa, Charlotte with spa treatments, a pool, fitness center and other amenities. We just returned from a one-night stay. What are some restaurants close to The Ritz-Carlton, Charlotte? Matthew at the front desk offered us room temp or chilled water or champagne when we arrived. I definitely plan to stay at the Ritz-Carlton Charlotte again whenever in town. %%EOF Since we were still in COVID lockdown, my husband surprised me with a spa staycation. If we find any, we delete them and, if necessary, take action against whoever is responsible. Get lost in one of the five treatment rooms for an excuse to extend your weekend of pampering. Monday - Thursday 9 a.m. to 4 p.m. The suite we had was great and the bed was typical of the Ritz-Carlton, divine. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. The Ritz-Carlton Spa - Charlotte. Id also be open to going back with friends, because I saw a group of ladies arriving together, and that looked fun. The Urban Garden adds further expansive, atrium-style space and is joined to the hotel by its own covered walkway. to my Tuesday arrival, I messaged the hotel team the same #prearrivalchecklist as I had sent via the Ambassador team a week or two before. Hi Joanna! Respect the privacy of others. Theres a lot to know ahead of time, and a friend of mine filled me in before I went, so I figured it would be helpful to write it all out for you. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Locally-cultivated herbs garnish dishes and cocktails at upscale lounges, while honey sweetens selections at the dessert bar. When I returned at 10pm, the shoes were still there. The salt room, jacuzzi, relaxing room, and the steam room are closed. Awful, embarrassing experience, Holiday Inn Charlotte University, an IHG Hotel, Grand Bohemian Hotel Charlotte, Autograph Collection, Embassy Suites by Hilton Charlotte Uptown, Hampton Inn & Suites Charlotte / South Park at Phillips Place, Woodspring Suites Charlotte University Research Park, Homewood Suites by Hilton Charlotte Ballantyne, NC. While we were enroute to the hotel on the day of checkin, the rooms manager called to ask if we had any room preferences, and we were upgraded to a large suite, and she even put some goodies for the kids in the room. All luxury rooms have elegant dcor, 10-foot ceilings, floor-to-ceiling windows, flat-screen TVs, Enseo entertainment systems, 24-hour in-room dining, Nespresso coffee, work desks, iPod docking . Works from regional artists adorn rooms and suites, local offerings flavor Honor Bar selections, and culinary delights are crafted with homegrown herbs and honey from the hotel's rooftop garden and local farms in Charlotte, NC. We recommend calling ahead to confirm details. Luxury Spa Retreats Experience True Relaxation The instinct to retreat, to escape, is one often ignored. This was our second stay at the Ritz Carlton and it exceeded our expectations. And just to reiterate the massage was totally top notch. This is where I always stay when I come to Charlotte to see a show because the location is perfect to walk to dinner and the show. I also love sitting there feeling the beads of sweat forming on the skin. We walked back out the room and went to find my massage room when another lady that was standing there yelled at us. It may have been my favorite room, outside of the salt room. Dinner with my friend and her son at the hotels BLT restaurant was fantastic and Im a tough judge of steakhouses. (We ultimately resolved that the next afternoon by having the hotel call to alert me whenever someone was there or by asking room service to just use the service entry and then call to alert me.) The Ritz-Carlton Spa, Charlotte: The Ritz-Carlton Spa, Charlotte: Our Uptown Charlotte hotel offers a 13,000-square-foot The Ritz-Carlton Spa, Charlotte a true urban retreat in the heart of Downtown Charlotte. 201 East Trade Street. But it would have been nice if there were instructions on the room, in case I did miss something. My massage therapist picked me up right outside the womens lounge and dropped me back off there after my service. Having a proper kitchen and service entrance was very nice for reheating and storing leftovers (and ultimately for letting room service deliver food ). Prices are the average nightly price provided by our partners and may not include all taxes and fees. The showers are all in different states of working, different heads, some have all the soaps/conditioners, others have part of them somewhere in the shower. As others have indicated there was car noise from the street and I was on the highest floor. In Charlotte I have stayed at the Grand Bohemian, Marriott City Center and JW Marriott. A Lady Goes West is where I share my workouts, simple meals, clean beauty tips and wellness insight with you. The rooms at The Ritz-Carlton feature a modern and elegant interior. Not what youd expect from The Ritz, pretty lackluster. See Travel.State.gov. Each dining experience offers a taste of NC cuisine in this Uptown Charlotte hotel. UnionPay credit card, Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. The property reserves the right to pre-authorize credit cards before arrival. Unwind in one of three lounges before a rejuvenating massage, facial, manicure or pedicure. They have INCREASED their prices alot to compensate the money the business has lost. This property failed on both. This green hotel removes stress with their Vitality Lounges, including a pink Himalayan salt room, a dry sauna and . Should you choose to use the link below, you assume total responsibility for your use of the website to which you are linking. And it was there that I decided I would write a review of The Ritz-Carlton Spa in Charlotte. Bathtub I found the quiet salt room very relaxing, and I chilled in there (alone) for 15 minutes. It's a busy operation, usually booking 70-80 appointments on a typical weekend. Hidden Treasures:Hidden Treasures, the hotels signature retail shop, provides guests and locals with the ability to dress themselves and acquire items while visiting their home abroad. We knew when we purchased the spa package and massages the hot tub was broke already so I'll leave that here. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. I am all about supporting businesses in need but to me this was extremely a waste of money. Signature spa experiences at The Spa & Wellness Center include the unique Green Your Body Eco-Treatment, utilizing organic and vegan essential oils as well as environmentally-respectful scrubs and polishes. I had great meals at Fin & Fino, Haymaker, La Belle Helene, and the Asbury. Herbs and honey from the LEED Gold-certified propertys rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. The hotel has a gorgeous lobby currently decked out for Christmas. Its easy to wind up in the wrong room when you first arrive, but of course after spending several hours there, I found my way around perfectly. The locker attendant was great! Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com, Amazing Ambassador upgrade to Ritz-Carlton Suite amidst a wonderful luxury stay, My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning Ive ever had! Complimentary transportation within the I-277 loop, Cancellation within less than 72 hours will be charged the first nights room and tax unless otherwise stated at the time of reservation, The hotel does not cash checks or accept checks as a form of payment. Room service is available 24/7. Basically what you expect at a Residence Inn except that Residence Inn staff are more customer-centric. As I often say, service isnt just about getting it right the first time but also about recovering when things inevitably go awry. One of the few aspects of my stay that was on point for the Ritz Carlton brand. Meeting space:Discover more than 12,000 square feet of state-of-the-art indoor meeting space, 7,000-square feet Ballroom, and nine function rooms ranging from 464 to 3,842 square feet. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. I didnt experience that at the Ritz. Starting with valet they were very nice and attentive. It is an expensive hotel, but you get what you pay for. I do think the spa is busiest on Saturdays though, so I just got lucky I was there on a Sunday. They also had left many bottles of room temperature water in the kitchen, and left a fan by the bed with an extension cord. Have an amazing day! Hotel Menu. Valet parking is $40 a night incidentally though as long as there are no Panthers games you can find cheaper parking. SPA SPALocated in the heart of Uptown and surrounded by spectacular views, The Ritz-Carlton Spa, Charlotte is a true haven in the city. Private Bathroom, 82 m This place use to have top knotch food. A damage deposit of USD 200 is required on arrival. And the amenities are where its at so plan to allot plenty of time for your spa visit, both before and after your service for chilling and using all the things. Spa and Salon Hours of Operation Monday - Thursday 9 a.m. to 4 p.m. Friday - Sunday 9 a.m. to 7 p.m.. Then to top it off, the food was absolutely TERRIBLE. Please see our partners for more details. Private Bathroom I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. Sadly to say it seems like this hotel has had it's final run. Sign me up to receive posts by email and other news from A Lady Goes West! Later that day, I was further upgraded to one of the Executive Suites. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. As you can see, there was nothing truly dire, it just wasn't an exceptional stay warranting high end reputation and price point. (Only true blackout shades werent.) Spa and Salon Hours of Operation There's also a spa on the 16th floor and a pool, 24 hour fitness center and "Relaxation Room" on the 18th Floor. Room: Dark furniture was a flashback to decades past. Used the app chat to put the request in for pick up when I left the room shortly after 3pm and was told someone would go up to the room then. By the way, the sauna is also included for free for all spa guests and doesnt require an access pass. I never even used the automatic coffee maker in the kitchen. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The spa also offers access to the fitness center and pool, both boasting panoramic views of the city. The hotel has over 12,000 square feet of event space, the Ritz-Carlton Spa on the penthouse level, the Bar Cocoa dessert boutique, and much more. Angela is amazing as well she always is seen helping her coworkers and is always a resource I hear for assistance in the Charlotte community. K Lounge welcomes residents and visitors alike to this Uptown Charlotte hotel, showcasing live music, a Mule and Mimosa Bar and locally-inspired dishes. That orange-infused water was a hit, and I went back and refilled many times from the sweet little refreshment stand. Something went wrong please try again later. It's the Ritz. why does it feel like the La Quanta Inn now?! I loved having this solo day to myself, and I would absolutely be down to do another one again one day. Air conditioning <link rel="stylesheet" href="styles.7e866a1c5c103219.css"> Is The Ritz-Carlton, Charlotte located near the city center? I personally won't go back.Room & Amenities: We stayed on the 15th floor -- the room was oddly noisy as if the weight room was right above us. Check in: Perfunctory, not a warm welcome, no property information provided, just the bare minimum. Mike is also super friendly and always remembers my name and says hello and always trys his best to assist me. 201 East Trade Street Good thing I had my phone with me to take some photos. The suite was pretty spectacular. Water-inspired . 5+ images. The penthouse-level fitness center enhances the Spa experience, complete with state-of-the-art equipment and panoramic views of Uptown Charlotte. Thank you. School just got out so we decided on a quick one night stay at the Ritz CLT. Try Timed Out Escape in Ballantyne, District 57 near Wesley Heights, or Exit Strategy with multiple Charlotte area locations. I ordered my lunch at the spa front desk and was told it was a minimum of 45 minutes until it was ready but they didnt give me an exact estimate. I did like the soaking tub and standard Diptyque products in the bathroom. Contributions should be appropriate for a global audience. If you stayed at this property through Booking.com, you can write a review. Prices are the average nightly price provided by our partners and may not include all taxes and fees. He walked us to the elevator. and this was no comparison. Flat-screen TV, Mastercard, We stayed at the Parlor Suite which was very spacious and clean. More about the pool area though. Review of The Ritz-Carlton, Charlotte. Room:I had been contacted by the hotel via email earlier in the week and I asked about an upgrade. For information or to reserve a treatment, please contact the spa at (704) 972-4370. Good Morning, Please allow me to greatly apologize for the service issues you detailed both in the spa and BLT restaurant, as they are not indicative of The Ritz-Carlton brand. Contributions should be travel related. expressly disclaims any duty or obligation to review or correct any of the contents of such website. I knew something was up already before we even arrived. They're also applicable regardless of the comment's tone. You can only leave a review within 28 days after check-out. #ritzcarlton #charlotte #ritzcarltoncharlotte #suiteupgrades #ritzcarltonsuite #presidentialsuite #goheels #earlycheckin #latecheckout #aircon #bltsteakhouse #kingofaircon #hisroyalcoldness (For the record, the going rate for the Ritz-Carlton Suite is $8,500 per night, making the upgrade value for this stay a cool $25,500. He was GREAT! I am extremely disappointed in our experience compared to my previous visits over the years. I knew something was up already before we even arrived. Save my name, email, and website in this browser for the next time I comment. Check your booking confirmation email to find your booking number and PIN. Room service was always quite tasty and pretty prompt especially after the first day when we finally got the doorbell and delivery issues sorted. In order to get to the spa, you have to take the elevator up to the 17th floor. Fun fact: If you go on a weekend, you need to spend $100+ at the spa to access all the amenities with a special pass. Visits to the salt room are included in any one of the Ritzs spa packages, as is access to a 16-head experience shower, sauna, pool, and relaxation area, with everything you need to style your hair post-experience. Get a free "How to have a great week of workouts" checklist and action plan when you sign up for the list. The hotel was super conveniently located downtown, adjacent to the Spectrum Center for the UNC-Michigan basketball game, as well as within 10-15 min easy walk of all the restaurants where I met all my UNC alumni friends for lunches, dinners, and brunch. There was a handwritten card waiting for us in our room, along with champagne and chocolate covered strawberries. An indoor swimming pool as well as locker rooms and sauna facilities . We had a long layover in Charlotte and stayed overnight. When I went to dinner Saturday night the valet guys were overwhelmed and my Uber had to wait for me on the street. This was such a treat! This is not something Id do for myself, so I was extra appreciative. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. Whats your favorite thing about a spa experience? We will definitely return to this property for future stays in Charlotte. I was also thanked for being Titanium. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. To edit a review youve already submitted, contact our Customer Service team. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I went to the back to get dressed in the robe and slippers. This property is taking steps toward becoming more sustainable that can have environmental and social impact. Over 257 million reviews from guests after their stay. My wife and I stayed a few weeks ago and had an amazing stay, we knew the kids would enjoy getting away and swimming in the amazing indoor pool.We travel quite a bit and stay at lots of nice properties and one thing that sets a good property apart from a great property is the staff, and thats where this property really shines! Ill have to keep this in mind, thanks for the review! I mean, who doesnt enjoy spa water? Please see our partners for more details. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Check In:Service from everyone at the hotel was great. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. Service was wonderful, they even knew our name when we walked in which was interesting given i don't remember giving it to the valet. Please dont include personal, political, ethical, or religious commentary. Chicken salad that seemed like it was tuna in a can served with chips. My first stop during my Ritz spa visit was the salt room. Im not sure if I was supposed to or not, but I did get the passive salt benefits from the walls alone, and I loved it. The restaurant was pretty lively and had a good atmosphere. There are more places to choose from in the, the ritz-carlton, charlotte hotel charlotte, Frequently Asked Questions about The Ritz-Carlton, Charlotte. The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. I dont think Ive ever had such tremendous air con anywhere before. (of course I did) And asked me to prove that. The service recovery was fantastic. Your deposit will be refunded in full by credit card, subject to an inspection of the property. I had a lovely massage at the spa. Annie and her team ultimately proved that here. And dry saunas (which can be anywhere from 150 to 195 degrees Fahrenheit) are great for promoting recovery and improving circulation and I love that post-sauna feeling so much. When was the last time you had a massage? The Ritz-Carlton, Charlotte. We had dinner reservations and when we returned our room had been tidied and there were rose petals on the bed in the shape of a heart, along with two little chocolates. Massages and facials start at $130, beauty services at $40. Upon check-in photo identification and credit card are required. I left and went back to the room while my husband spoke to them. And I had everything I needed and more. This will be collected by credit card. I hadnt had one in about a year, which is far too long for a group fitness instructor with overworked muscles, you know? I would have brought my own food if we knewI have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. accidentally drank old coffee with milk, adults only resorts in miami, florida,
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